Ian Dave Montaño

IAN DAVE MONTANO ISA, EA, Customer Service Specialist I'm the Jack of All Trades and a MultiTalented Assistant Perfect for all your Needs. My skills include Cold/Warm calling, Insight into Transaction & Listing Coordination Roles, Email Marketing, Social Media Post Creation, Strategy Development, Mortgage Insurance Lead Verifier, and Executive Assistant Duties. EXPERIENCE March 29, 2021- Present EDUCATION 2003 - 2008 West Negros University Bachelor of Science in Nursing -Under Graduate CONTACT --Pontevedra, Negros Occidental, Philippines 6105 Real Estate VA/Executive Assistant Project management: I effectively manage client leads, provide timely reminders through calendar management and auto text, and strategically foster and nurture leads for optimal outreach. Social Media postings & Social Media Ads: I create captivating listings and targeted ads on platforms like Facebook, through a third party app to enhance my client's online presence. Marketing: I excel in email marketing strategies that drive sales and boost brand awareness. By implementing effective campaign strategies, I've successfully facilitated the sale of two homes this year, while elevating my client's brand presence among home sellers and buyers in their targeted area. Customer Service Pro: customer service professional, consistently growing leads and cultivating strong relationships with potential clients. Utilizing various communication channels such as phone check-ins, text messaging, and email outreach. Real Estate VA/ ISA for a Realtor in Convergys (Concentrix) Bacolod Office New Jersey Tier 1 Technical Support January 11, 2021- March 26, 2021 Calling warm rental and buyers’ leads for a realtor in New Jersey, includes CRM Management (Kunversion KV Core & Brivity CRM)using Google Voice as Dialer, I was able to set a minimum of 4 appointments per day. July 2013 - October 2015 Tech support representative for cable tv and boxes, internet services with over customer satisfaction score of 90% & consistently placed among the bestperforming agents. Real Estate VA / Inside Sales Agent & Mortgage Insurance lead Verifier for a group of Realtors and in California July1, 2020 – Jan 8, 2021 Cold caller and Mortgage Insurance Lead, Calling warm rental and buyer’s leads. Was able to set appointment and help home owners refinance their properties and set up an appointment for luxury homes owners Ranging from $400k-$10 million and. Business Manager October 2015- August2020 Increase sales and revenue volume by around 30% year on year and was able to gain more customer Panasiatic Solutions, Customer Service Representative November 2012 – July 2013 Assisted customers about their issues on mobile prepaid load, mobile phone features and their internet services, was able to provide satisfactory service in regards to their needs