Ian Nascimento
Natal, Rio Grande do Norte, Brazil
-linkedin.com/in/ian-cm-nascimento
Summary
Economist with background in startups, operations, finance and tech. I aim to use my finance, business
operations, programming, data analysis and statistics skills to work on challenging startup projects. Since 2020 I'm
also studying Web Development and Data Analysis to sharpen my tech skills.
As my last work experiences I've been an Interactions Specialist at Teleperformance, a french staff outsourcer for
omnichannel projects and the Operations Manager at a top 50 startup in Brazil - it was selected to Startup Brasil
and Shark Tank Brazil programs. Also I've worked as an intern at Brazil's biggest bank.
Due to these professional experiences I developed a great agile, deliver fast, lean startup and processes oriented
mindset. Also I developed techniques and strategies that helped to leverage the performance of the teams I
worked on and improved my interpersonal skills, being able to improve the performance of the company as a
whole.
Experience
Interactions Specialist
Teleperformance
Mar 2020 - Jul 2021 (1 year 5 months)
Teleperformance SE (TP) is an omnichannel company headquartered in France. The company provides
customer acquisition, customer care, technical support, debt collection, social media, and other services
around the world.
Responsibilities:
- Specialist customer support service on email, chat and phone call platforms;
- Verify escalated financial and banking ticket transactions carried out via the app;
- Check escalated delivery routes tickets and resolve conflicts between couriers and customers.
Operations Manager
Autenticco
Aug 2018 - Aug 2019 (1 year 1 month)
Startup Autenticco managed residential apartments in vacation rental in Sao Paulo. Autenticco is a
Startup Brasil alumni, starred on Shark Tank Brazil and is a Women Entrepreneurs Network (Rede
Mulher Empreendedora) alumni. Formerly known as Vitastay (2017).
Responsibilities:
- Ensure a satisfactory organizational environment for teams;
- Relationship with the client, to align expectations and report when requested;
- Ensure compliance with operational goals (KPI);
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- Guarantee and maintain financial results (revenue and GM);
- Defines standards policies, systems and processes to guarantee safe and transparent day-to-day
operations;
Finance Manager
Farmácia + Saúde
Mar 2017 - Mar 2018 (1 year 1 month)
Farmácia + Saúde was founded in April 2017. The purpose of the pharmacy is to provide more than
just medicines. Pharmacists are humanized and provide a follow-up service to patients, providing the
necessary information for the best use of medicines, seeking with these guidelines to reduce dosage
errors, drug interactions and better times for administering the medication.
Responsibilities:
- Perform market research for financial feasibility during the embryonic
pharmacy opening project;
- Perform monthly financial reports and studies of the company's financial
health;
- Perform direct negotiation with suppliers;
- In charge of employees' payroll.
Intern
Banco do Brasil
Jul 2015 - Mar 2017 (1 year 9 months)
Banco do Brasil SA is the largest financial institution in Latin America and is present in more than 20
countries acting through its subsidiaries, branches and representative offices.
Responsibilities:
- Issuance of returned checks report;
- Payment of small expenses debt from the bank branch;
- Collection, storage and reporting of bank deposit evelopes;
Education
Universidade Federal do Rio Grande do Norte
Bachelor's degree, Economics
Jul 2012 - Jul 2017
Licenses & Certifications
Agile projects - SCRUM / Projetos ágeis com SCRUM - Digital Innovation One Inc.
BEC84404
Introduction to react / Introdução ao React JS - Digital Innovation One Inc.
007FD5AF
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Web development with JavaScript / Programação para internet com JavaScript Digital Innovation One Inc.
C01C7C1A
Python 3 - from basic to advanced / Python 3 - do básico ao avançado - Udemy
Intro to Machine Learn - Kaggle
Skills
CSS3 • HTML5 • JavaScript • React.js • Django • Team Leadership • Corporate Finance •
Strategic Planning • Management • Hospitality
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