Ian Carl Castillon

CURRICULUM VITAE IAN CARL CASTILLON General Virtual Assistant Customer Service Specialist Technical Support Engineer Sales Specialist "Experience the power of virtual support for your business." PROFILE I am a seasoned GENERAL VIRTUAL ASSISTANT. My dedication to delivering exceptional administrative support has allowed me to refine my task management skills with a keen eye for detail. I take great pride in streamlining workflows, boosting productivity, and ensuring timely completion of tasks, even in high-pressure situations. With extensive experience in managing calendars, scheduling appointments, handling emails, and conducting research, my proficiency in administrative support is unmatched. I possess excellent communication, organizational, and project management skills, enabling me to provide efficient and effective support to my clients. Furthermore, my technical expertise is top-notch, which empowers me to handle any technical challenges that may arise. As a result, I am highly regarded as an expert in providing outstanding virtual assistance. I am also a seasoned TECHNICAL SUPPORT ENGINEER. I am dedicated to providing exceptional technical support and troubleshooting assistance to customers. I am responsible for ensuring that our products and services operate as expected and for helping customers to resolve any issues they may encounter.I am responsible for diagnosing and resolving complex technical issues, often involving hardware and software configurations. I am also responsible for tracking and documenting customer interactions and technical issues for future reference. I am an excellent CUSTOMER SERVICE SPECIALIST who has exceptional communication skills, a strong understanding of their organization's products or services, empathy and patience, and a passion for helping others. I am able to provide exceptional service and support to customers, handle difficult situations with professionalism, and continuously strive to improve my skills and knowledge. I am a customer service specialist who can provide exceptional service to your customers. As an independent team player, I take pride in collaborating with colleagues to ensure seamless processes. I continuously seek ways to streamline workflows, leverage technology, and incorporate best practices for continuous improvement. With exceptional communication and time-management skills, I can manage voluminous tasks and tight deadlines effectively. My expertise in utilizing software tools, including the Microsoft Office Suite and diverse data entry systems, equips me to handle any data entry or research assignment with ease. Let me help propel your business to greater heights! Mobile (- WhatsApp (- Skype live:.cid.d6f-de4d3 Email - Facebook https://www.facebook.com/ians.castillon LinkedIn https://www.linkedin.com/in/ian-carl-castillon- Onlinejobs.ph https://www.onlinejobs.ph/jobseekers/info/- Upwork https://www.upwork.com/freelancers/~01b01de901cf1bae1c?viewMode=1 "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 1 CURRICULUM VITAE WORK EXPERIENCE | Full -time- TECHNICAL SUPPORT ENGINEER ALFA BUSINESS OUTSOURCING PHILIPPINES INC. ALFA Business Outsourcing Philippines Inc. is a leading outsourcing company that offers a wide range of high-quality and cost-effective services to businesses of all sizes. Our company is committed to providing the best outsourcing solutions to help businesses increase productivity, reduce costs, and improve efficiency. At ALFA, we have a team of highly skilled and experienced professionals who specialize in various areas of outsourcing, such as customer service, technical support, administrative support, and more. We have the expertise to handle all your outsourcing needs and ensure that your business operates smoothly and effectively. KEY RESPONSIBILITIES: Providing customer support- Performing outbound and inbound calls, as well as emails. This is an essential part of customer service and sales operations. My task involves reaching out to customers or leads to promote products or services and responding to inquiries or addressing customer concerns. Troubleshooting technical issues - As a Technical Support Engineer, I am responsible for identifying and resolving technical problems for our customers. This includes diagnosing and troubleshooting issues with hardware, software, and network systems. Creating technical documentation - To ensure that our customers have access to comprehensive and accurate information, I am responsible for creating technical documentation such as manuals, user guides, and troubleshooting guides. Conducting product testing and quality assurance - Before our products are released to the public, we test them to ensure that they meet our quality standards. This includes conducting product tests and identifying and addressing any issues or bugs. Providing product training - To ensure that our customers can effectively use our products, I provide product training and support to our customers. This includes explaining technical concepts and features in a way that is easy to understand. Collaborating with other departments - As a Technical Support Engineer, I work closely with other departments, such as sales, product development, and customer service, to ensure that our customers receive the best possible service and support. Staying up-to-date with industry trends and developments - To ensure that we are always providing the best possible service, I stay up-to-date with industry trends and developments in technology. This includes attending training sessions, and conferences, and keeping up with industry news and advancements. Overall, as a Technical Support Engineer, my main focus will be on providing exceptional technical support and assistance to our customers. This involves a wide range of tasks, from troubleshooting technical issues to creating technical documentation and providing product training. My goal is to ensure that our customers have a positive experience and receive the best possible service and support. "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- Talisay City Cebu, Philippines 22 CURRICULUM VITAE WORK EXPERIENCE | Full -time 2018 – 2020 APPOINTMENT SETTER DATA INTAKE & EMAIL SUPPORT EMPIREONE GLOBAL SOLUTIONS GET ASSIST & CURTIS INTERNATIONAL LTD ACCOUNT EmpireOne Global Solutions is a leading provider of innovative and comprehensive business solutions that empower companies to achieve their goals and reach their full potential. We are committed to delivering exceptional services and products that help our clients stay ahead of the competition and grow their businesses. KEY RESPONSIBILITIES: I have conducted outbound and inbound calls, text messages, and emails. This is an essential part of my job responsibilities. My goal is to provide our clients with top-notch customer service and address any issues or concerns they may have efficiently and effectively. In addition to conducting calls, text messages, and emails, I also keep detailed records of all client interactions, including the date and time of the communication, the purpose of the communication, and any follow-up actions required. This information helps me track client interactions and ensure that any issues are addressed promptly and efficiently. One of the most crucial parts of my job is building and maintaining relationships with clients. I strive to establish strong connections with our clients by understanding their needs and providing them with personalized solutions that meet their specific requirements. To build relationships with our clients, I start by conducting thorough research on their businesses and industries. This allows me to gain a better understanding of their needs and challenges and tailor our products and services accordingly. During sales calls, I focus on building rapport with our clients by establishing a professional and friendly tone. I take the time to listen to their needs and concerns and provide helpful solutions that meet their requirements. I also ensure that our clients are satisfied with our products and services and address any issues or concerns they may have promptly. I also conducted appointment setting, an important aspect of my job responsibilities. I am responsible for ensuring that my manager and clients have a clear understanding of their schedules and are able to manage their time efficiently. I have addressed customer issues and ensured that their concerns are resolved quickly and efficiently. Whenever a customer contacts me with an issue, I started by creating a ticket to track their inquiry and ensure that it is addressed in a timely manner. To create a ticket, I gathered as much information as possible from the customer, including their name, contact information, and a detailed description of the issue they are experiencing. I then documented this information in our ticketing system and assign it to the appropriate team member or department for further action. One of my key responsibilities is to manage and troubleshoot email systems. This includes performing email replacements when necessary to ensure that our clients have access to reliable and efficient communication tools. When performing email replacements, I started by assessing the needs of theclient in question. This involves reviewing their current email setup and identifying any issues or areas for improvement. "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 23 CURRICULUM VITAE WORK EXPERIENCE | Full -time 2018 SALES REPRESENTATIVE AAL GLOBAL BUSINESS SOLUTION & COMMUNICATION INC. AAL Global Business Solution & Communication Inc. is a dynamic and innovative company that offers a wide range of solutions to help businesses of all sizes succeed in today's fast-paced and ever-changing global marketplace. At AAL, we are dedicated to providing our clients with the highest quality products and services. We understand the importance of staying ahead of the curve and are committed to keeping up with the latest industry trends and best practices. KEY RESPONSIBILITIES: I offered the consumer a solar panel package along with a discount. This package includes all the necessary equipment and installation services to help consumers make a seamless transition to solar energy. Moreover, the discount I offered on this package is a great way to incentivize consumers and encourage them to take advantage of this opportunity. This can not only attract new customers but also retain existing ones by showing them that we care about their energy needs and are committed to providing them with cost-effective and sustainable solutions. I offered a range of insurance services to my clients to help them mitigate risks and protect themselves against unforeseen events. My aim is to help my clients achieve peace of mind and financial stability by providing them with the right insurance coverage. I work closely with my clients to understand their unique needs and provide tailored insurance solutions that meet their specific requirements. This involves analyzing their risk profile, assessing their current insurance coverage, and recommending appropriate insurance products to fill any gaps in coverage. I am committed to offering high-quality insurance services to my clients that provide them with the protection they need and deserve. I am passionate about helping my clients achieve their financial goals and providing them with peace of mind knowing that they are covered for any unexpected events that may arise. Acted as a credit repair specialist, I offered to help my client resolve their credit card issue. I understand how important a good credit score is for financial stability, and I am committed to helping my clients improve their credit and financial situation. To resolve the credit card issue, I first analyzed my client's credit report to identify any errors or discrepancies that could be affecting their credit score. Once identified, I worked with my client to dispute these errors and ensure that they were removed from their credit report. I also provided guidance to my client on how to establish good credit habits, such as paying bills on time and keeping credit utilization low. These habits can help improve their credit score over time and maintain good credit in the future. Throughout the process, I communicated with my client regularly to keep them informed of the progress and answer any questions or concerns they had. My goal was to provide them with the support and guidance they needed to resolve their credit card issue and achieve their financial goals. I conducted outbound calls as part of my job responsibilities. Outbound calls are a crucial aspect of our customer service strategy as they allow us to reach out to our clients proactively and address any concerns they may have before they escalate. I communicated with clients in a professional and friendly manner, introducing myself and explaining the reason for the call. "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 24 CURRICULUM VITAE WORK EXPERIENCE |Part -time JANUARY 2022- DECEMBER 2022 GENERAL VIRTUAL ASSISTANT VEKEN STORE | AMAZON VEKEN is an Amazon online store that offers a wide range of high-quality products to customers around the world. From kitchen and dining accessories to health and wellness products, VEKEN has something for everyone. We pride ourselves on providing exceptional customer service and value, and we are constantly expanding our product line to meet the needs of our customers. With a commitment to quality and innovation, VEKEN is the go-to destination for those seeking top-of-the-line products at competitive prices. KEY RESPONSIBILITIES: Manage emails, responding to customer inquiries and forwarding messages to the appropriate team members. Update and maintain product listings, ensuring accuracy and completeness. Assist in the preparation of reports and presentations using Microsoft Office. Handle customer inquiries and complaints, providing excellent customer service. Perform data entry tasks, ensuring that all information is accurate and up-to-date. Conduct research on industry trends, competitors, and other relevant topics. Assist in organizing and coordinating events and promotions for the online store. Perform other administrative tasks as assigned by the supervisor. JANUARY 2021- JUNE 2021 GENERAL VIRTUAL ASSITANT HOUZEO Houseo is a reputable real estate company that specializes in providing clients with top-quality real estate services. We are dedicated to helping our clients achieve their real estate goals through innovative solutions and exceptional customer service. KEY RESPONSIBILITIES: Provide administrative support to real estate agents and brokers, including answering calls, scheduling appointments, and managing emails. Conduct property research and analysis to assist the team in pricing and marketing properties. Create and maintain client databases, ensuring accuracy and completeness of information. Assist with drafting and proofreading contracts and other legal documents. Manage social media and online marketing campaigns to promote properties and the company. Maintain accurate and up-to-date records of all transactions and interactions with clients. Collaborate with team members to ensure a smooth and efficient real estate transaction process. Coordinate open houses and property showings, including preparation of marketing materials and follow-up with potential buyers. Provide exceptional customer service to clients, including prompt follow-up, answering questions, and addressing concerns. Stay current with market trends and changes in the real estate industry. "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 5 CURRICULUM VITAE TRAININGS AND SEMINARS ATTENDED Amazon Store Management / Seller Central Master Class........................................................ Amazon FBA / Amazon Dropshipping......................................................................................... Amazon Tactical Arbitrage.......................................................................................................... Basic Canva Graphic Design Training......................................................................................... Basic Shopify and Dropshipping.................................................................................................. Basic Photoshop Graphic Design Training................................................................................... Email Marketing Training ............................................................................................................ Facebook Ads Marketing ............................................................................................................ Freelance Academy, E-commerce course................................................................................... General Virtual Assistant Training .............................................................................................. Lead Generation.......................................................................................................................... Amazon Product Research........................................................................................................... Real Estate Virtual Assistant Training ......................................................................................... Seminar on Organizing and Planning ......................................................................................... Social Media Management Training ........................................................................................... Web Development........................................................................................................................ Youtube Marketing ..................................................................................................................... - TOOLS USED Google Site Google Site Hubspot Helium 10 (Basic) JungleScout Keepa (Basic Kustomers App Viber WhatsApp Google Presentation Google Hangouts Google Mail Google Meet Google Play Google Presentation Google Sheet Google Forms Google Zoho Calendly Canva Discord Dropbox Google Calendar Google Docs Google Drive Hangouts "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 6 CURRICULUM VITAE EDUCATIONAL BACKGROUND TALISAY CITY COLLGE (TCC) | CEBU, PHILIPPINES BACHELOR OF SCIENCE IN INDUSTRIAL TECHNOLOGY (BSIT) 2022 - PRESENT Talisay City College (TCC) is an institution of higher education located in the city of Talisay, Cebu, Philippines. Founded in 2004, TCC is committed to providing high-quality, affordable education to students from all backgrounds. TCC offers a wide range of degree programs and courses in fields such as education, business, information technology, and engineering. Our faculty members are highly experienced and dedicated to helping students achieve their academic and career goals. In addition to our academic programs, we offer a range of extracurricular activities and student organizations to help students develop their skills and interests outside of the classroom. From sports teams to community service groups, there are plenty of opportunities for students to get involved and make a difference. The Bachelor of Science in Industrial Technology (BSIT) is an undergraduate degree program that focuses on the practical application of technology in various industries. This program is designed to provide students with the knowledge and skills needed to succeed in a variety of technical and managerial roles in the field of industrial technology. BSIT programs typically cover a wide range of subjects, including mathematics, physics, chemistry, computer science, engineering, and business management. SOFT SKILLS Ability to Work Under Pressure Adaptability Attention to Detail Communication Conflict management Critical thinking Decision making Disciplined Fair and Respectful Focused Goal-Oriented Honest Integrity Multi-tasking Capabilities Openness to criticism Organizational Skills Problem Solving Skills Reliability & Resourcefulness Responsible and Accountable Results-Oriented Strong Team Player Teamwork Time management HARD SKILLS Administrative Skills Automation Tools Technical Service Calendar Management Communication Tools Customer Service Management Data Entry/Data Migration Database E-Commerce Management Email Management English Language Executive Assistance Google Productivity Suite Graphic Design MS Office Proficiency Presentations/Slideshow Product listing and optimization Product Researching Research skills Social Media Spreadsheets Virtual Assistant Appointment Setting "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (- | Talisay City Cebu, Philippines 7 CURRICULUM VITAE CHARACTER REFERENCES Name: Geraldine Dosdos Name: Danillo Pacana Jr. Company: Task Everyday Company: Task Everyday Position: Subject Matter Expert Position: Subject Matter Expert Contact No: - Contact: ---Name: Franz Rinu Rabaya Name: Aldwin Pega Company: Task Everyday Company: Statys Position: Supervisor Position: Sales Representative Contact: - Contact: - -- SIGNATURE By affixing my e- signature, I verify that the information in this document is valid and correct. Thank you very much! Aian Carl Castillon IAN CARL CASTILLON APPLICANT "TRANSFORM YOUR BUSINESS STRATEGY AND WATCH YOUR BUSINESS SOAR WITH A VIRTUAL ASSISTANT." Ian Carl Castillon |-| (-| Talisay City Cebu, Philippines 8