Ian Baniel

Ian Fabale Baniel 124 Col. Ballecer St. Zone 6 Signal Village, Taguig City- -WORK EXPERIENCE: Lombard Finance Administration Officer Dealing with Bankruptcy documents, Part IX Debt Agreement Handling Enquiry from Credit Advisor like Fox Symes, Debt Cutters, Credit Corp, Credit Repair Australia and Shield Mercantile To handle enquiry and dispute from Credit Advisor specially regarding Default To prepare accounts to be written off mid-month and End of the Month and make sure it’s properly queued To prepare accounts for Debt sale To update Veda Credit File To assist with customer service officer in ordering card batch, CLI invites, closing accounts To assist with flexirent admin officer in SOA, and other task July 2014- To present Lombard Finance Collections Officer Outbound/ Customer Service/ Lending Officer Handling Phone Applications Handling Credit file investigation Handling Veda verification Searching for customer property to validate home ownership Cross match to other name DLA (Delegated Loan Approver) $10,000 Handles inbound/outbound calls, 0-60 days Overdue Accounts Handles 60-90 days Overdue Accounts To provide assistance to clients on making payment on their account To educate clients of the benefits of making payments on time Collect and update the status of account Offer solutions/ options on payment arrangement if the clients having financial difficulty Processing Hardship Skip Trace, for Runaway Accounts Explain the Process of S88, Payment Defaults Processing Card Activation, Taking up Application for Retailers and Customers July 13 2012- To present Achievements: The only Agent to Hit “Hat Trick” 3 months in a row Target Achieve 3rd month Account Target Achieve for the month of March 2014 Highest CQ Score in Lending Salmat Services Inc. Skip Trace/Outbound Collections Officer /AGL Handles account that are more than 200 days past due To ask payment in full, settlement offers, and payment arrangement Update customer information, address, and Telephone number Assisting if customer has dispute provide proper procedure when disputing Locate customer and inform of outstanding balance on account. March 11, 2011- July 1, 2012 Certificate of Appreciation Top Agent Highest Amount Collected Receivables Lifecycle Agent, Strategic Back-Office Solutions (Philippines) Corporation Handles charges off account To provide payment options and offer payment arrangement Educate debtor of the differences between settlement and balance in full payment Assisting debtor if they have disputes Talking to attorneys, and financial advisor that debtor hires to handle the account March 15, 2010 – January 7,2011 Certificate of Achievement QA Star Certificate of Excellence Perfect Attendance Inbound Collections Representatives, Convergys /Encore CITIBANK To provide assistance to clients on making payment on their account To educate clients of the benefits of making payments on time Collect and update the status of account Offer solutions/ options on payment arrangement if the clients having financial difficulty Handles inbound/outbound calls Provides excellent customer service for each account holder May18, 2009 – March 14, 2010 Recipient Certificate of Recognition Highest Average Balanced Saved Highest in Collection Senior Credit Analyst, Iqor AMERICAN EXPRESS Vac/Us Trace/Verify runaway creditors through various search processes Offer solutions/options and possible consequences for card members and how they can Protect their credit score Negotiate with card members to resolve concerns on their account Collect and inform card members of other need to know acts on their account Analyzes each and every account and acts on it accordingly Handles inbound/outbound calls Provides excellent customer service for each account holder January 8, 2008 – February 26, 2009 Recipient Certificate of Recognition Perfect Compliance Quiz Customer Service Representatives, West Contact Services, SEARS Handles product repair and services Upselling agreement and warranties Provides excellent customer service October 2, 2006 – January 2, 2008 Recipient Certificate of Recognition Top Agent/ Top Seller Highest SSA Sales Perfect Attendance for 4 Consecutive months TRAINING EXPERIENCE: Excel Asia Human Resources Inc. Tesda Accredited Accent Training FDCPA EDUCATIONAL BACKGROUND: Araneta University / La Salle College of Veterinary Medicine PERSONAL: Filipino nationality, Catholic, born September 24, 1974, 41 years old, married to Dolores P. Baniel of Pandacan, Manila, has one child and in good health. REFERENCE: Available upon request.