I.A.J Alejandria

IAJ ALEJANDRIA Social Media Content Creator | Customer Service - Virtual Assistant Philippines Creative content creator with a strong eye for clean, engaging design. I specialize in crafting simple yet impactful social media graphics and producing reels — whether it’s lifestyle or professional, corporate content. Each piece is made with purpose, style, and an understanding of what connects with today’s audiences. A good background in delivering exceptional customer service across various roles, including sales, client assistance, and complaint resolution. WORK EXPERIENCE TeleFlora Company (Flower Company) Seasonal Customer Service Representative | Subject Matter Expert (Mother’s Day , Valentine’s Day , and Christmas Holidays) Provided excellent customer service as a flower vendor Managed flower sales over the phone and assisted clients with their specific requests Resolved customer concerns and complaints promptly to maintain satisfaction and loyalty Served as a Subject Matter Expert, guiding and assisting new agents in managing calls and resolving customer complaints efficiently. Johnston Home Team - The Keyes Company (Real Estate) Commissioned Work (2022 - 2023) Momentum Realty (Real Estate Company) Social Media Content Creator -) Designed a company brochure as part of a short-term freelance assignment. Commissioned to design a brochure highlighting key services and brand identity Designed simple graphic posters tailored for Facebook and Instagram using brand-aligned visuals. Created engaging short-form video content (Reels) to increase audience engagement Wrote clear, concise captions for graphics and reels, aligned with the brand’s tone Scheduled and managed social media posts across platforms using Meta Business. Created and maintained basic Excel sheets for tracking content, requests, or client-specific needs. Private Client (Bay Area, Miami & Austin Based) Lifestyle Content Creator ( 2024 -2025) Created and edited short-form video content for Instagram Reels with trending formats. Created eye-catching promotional materials for DJ events, aligning designs with each client’s brand identity and event theme. SKILLS APPLICATIONS & SOFTWARES Communication Skills Canva Creativity & Design CapCut Digital Marketing Affinity Designer (Social Media Graphic Design ) Video Editing Customer Service