RESEARCHER AND CUSTOMER
SERVICE PROFFSIONAL
HYGEIL
GAPOR
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Email Address:-Skype id: live:.cid.e970dd90deb4c483
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PERSONAL PROFILE
E D U CATION HI S T O R Y
I am an experienced Researcher
and highly driven Customer
Service Professional seeking a
position in an industry that
would foster growth and
excellence
MINDANAO STATE UNIVERSITY – ILIGAN
INSTITUTE OF TECHNOLOGY
BACHELOR OF ARTS IN HISTORY (2013)
SKILLS
EXPERIENCES
Research Skills
Customer Service Skills
Administrative Skills
Data Management
Copywriting
Microsoft Office/
Google Suite
Proficiency
Lead Generation
Email Management and
Marketing
Social Media
Management
Computer Savvy
Keen eye to details
Photoshop/ Video
Editing
Risk Management Analyst | Aegis People Support Inc.
June 2014-October 2014
JPMC Bank
Credit Card Fraud DepartmentSupport incoming calls only.
Research Analyst| Eli Global
November 2014- December 2015
Medical Software Campaign
Web Research, Outbound Support, and Lead generation.
Customer Service Representative| Sykes Asia Inc.
December 2015- November 2016
Frontier- Billing Department/CenturyLink- ISP
Supported incoming and outgoing calls; chat and emails.
Technical Support Representative| Teletech
July 2017- July 2019
Best Buy Sales/Geek SquadCross-trained for Technical
Support, Sales, and Quality Assurance.
Freelance Virtual Assistant
January 2017- June 2017
Real Estate Research Assistant, Email Marketing
August 2019- Present
Lead Generation, Phone Virtual Assistant, Real Estate
Admin Assistant, etc.
