Hyein Paik

Hyein Paik 6 Charles Rd, Winchester MA 02139 Mobile:- • E-mail:-VISA Status: Permanant Resident Card Holder Qualifications 2019. 8 ~ 2020. 5: Swissport International Ltd. 2013. 6 ~ 2014. 5: COEI(Chongro Overseas Educational Institute) 2012. 6 ~ 2012.10: KAIT(Korea Association for ICT Promotion) 2010. 6 ~ 2012. 6: Yonsei University Library 2005. 2 ~ 2010. 3: SBS(Seoul Broadcasting System) Medianet Professional Experiences Swissport International Ltd. Aug 2019 ~ May 2020 Passenger Service Agent, Support for Korean Airline Boston, MA • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software • Issue boarding passes and reschedule passengers affected by flight interruptions • Provide all federal, state, municipal, airport authority and carrier security requirements • Inspect and verify passenger documentation • Manage passenger baggage processing including handling and fee calculation • Assist passengers as needed through check in processes • Direct passengers through Customs, Immigration, and Quarantine, as required • Make public address announcements • Produce all required, work-related documentation Chongro Overseas Educational Institute (COEI) Jun 2013 ~ May 2014 Consultant, Boston branch Boston, MA • Consulted Korean students interested in taking a degree from a university in US • Provided customized research note to find various accredited universities in the specific area of studies in US • Guided students to enroll in various language schools in Boston • Helped students research various scholarship opportunities from schools • Provided assistance for students with the school to school transfers • Managed homestay, airport pickup, and relocation Korea Association for ICT Promotion (KAIT) Jun 2012 ~ Oct 2012 Research Staff, Dept of Communication Users Protection Agency Seoul, Korea • Held an International Communications Conciliatory Forum - Performed in-depth research for selecting the theme of the forum, the appropriate countries and related organizations - Communicated with the invited speakers about the content of presentation - Planned the details of the forum - Published invitation cards, forum guidebooks, and a result report • Published the monthly Broadcasting & Communications International Disputes Report - Performed in-depth research for dispute trends and cases from major countries - Organized a team of writers and supervisors - Evaluated the suitability of the final drafts Yonsei University Library Jun 2010 ~ Jun 2012 Administrative Staff, Dept of Administrative Services Seoul, Korea • Established the development plan for the Library • Wrote a report to support the data in the University Library Assessment in 2010 • Made Yonsei University Library annals • Made and managed the blog to provide information about remodeling the Library • Gave major visitors a guide to promote high technological facilities • Clipped articles from the internet, major and campus newspapers • Analyzed statistical data • Developed PR for major issues Seoul Broadcasting System (SBS) Medianet Feb 2005 ~ Mar 2010 Advertisement Planner, Dept of Advertisement Marketing Seoul, Korea • Planned marketing to increase sales • Conducted customized management for major clients and fostered new clients • Studied and analyzed competitors’ marketing status and strategy • Analyzed data related to advertisement effectiveness • Planned and undertook data-processing to perform effective operation • Devoted to satisfying needs among major advertising customers and focused to maximize their interests and goods Education Ewha Womans University Mar 2000 ~ Feb 2005 Bachelor of Public Relations & Advertising, Broadcasting & Visual Art • Concentration : Marketing Management/ International Communication/ Consumers’ Psychology/ Public Relation Strategies Seoul, Korea Skills • Language: Korean, English • Certificates: Microsoft Office Specialist (MOS) Certification on Excel and PowerPoint