Hydros Koya Thangal

Hydros Koya Thangal K #14, 3rd B cross, Revanna Layout, TC Palya Main Road, KR Puram, Bangalore- 560036 -- Work Experience: Iron Mountain Pvt Ltd. Iron Mountain Inc is an American enterprise information management services company founded in 1951 and headquartered in Boston, Massachusetts. Its records management, information destruction, and data backup and recovery services are supplied to more than 220,000 customers. Tenure: May 2016 to December 2020. Role and Responsibilities: Accounts Payable Associate: a) Training new hires (Class room training) on Product Knowledge, Systems and Application usage. b) Conducting Evaluations post training and recommend re-training if necessary. c) Floor assistance for new hires. d) Pre and post shift meetings with the new hires. e) Providing open and closed statements through oracle. f) Involved in Account Activation and termination. g) Purchase Order maintenance. h) Updating customers new address / Change of address / Correction of address. i) Invoice correction and reprints. j) Delivering the invoices to the customers on time for the payment. k) Research and pull various reports from internal systems and data base as per customer request and requirement. l) Cross checking both the Customer Paid Invoice and System generated Invoice then the payment will be closed. m) Reports are categorized different method and consolidating multiple report and providing accurate data to the client. n) Creating manual billing whenever process is required. o) Extracted and formatted customer data to simplify for metrics analysis and to identify anomalies, using excel sheet formulizing, pivots, linking and Chart trail etc. p) Monitoring SLA’s, reporting and tracking progress, providing periodic status reports to relevant clients. q) Auditing – Doing Quality Check for the team to ensure there are no internal Errors. r) Submitting month end reports. Proficiency Note Process Management s) Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client satisfaction level. t) Worked on Sales force, SKP, Oracle application, and Secure base. u) Capable of handling the process independently. v) Ensuring continuous interaction with the client to make sure that area of concern can be worked upon for improved service levels. [24]7.ai India [24]7.ai.inc is a customer experience software and services company that uses artificial intelligence and machine learning to understand consumer intent. It helps companies create a personalized experience across all channels. Role and Responsibilities: w) Was a part of Citibank NA project, were we had to interact with CITI BANK customers from the United States. x) Understanding and resolving issues such as, Blocked account, overdrawn, missing credit, non-recognised transaction, Check/Cheque clearing cycle, fraudulent charges, late fees etc. Tenure: Dec 2014 thru Dec 2015. System Skills/ tools y) Excel z) Word aa) Power point bb) Sales Force tools cc) Oracle dd) SQL Academic Details: Education School Completed year SSLC St. Joesph’s HSS 2006 +2 AIHSS 2008 B.E (EEE) PCET, Coimbatore 2012 Personal Details: a) Name: Hydros KoyaThangal K b) Permanent address: Keekott House, Orumanayur PO, Thrissur, Kerala -680512 c) Languages Known: English, Malayalam, Tamil and Hindi Your sincerelyDate Place