Hyacinth Tan Malbarosa

Hyacinth T. Malbarosa Blk. 27, Lot 1, Woodland Heights Macasandig, Cagayan de Oro City OBJECTIVE To impart the knowledge and skills which I have learned through different experiences and to become an asset of the business and to the organization as well. SUMMARY OF QUALIFICATIONS  Highly trainable and with good customer service relation.  Reliable and can work with minimal supervision.  Can work in sales and marketing.  Self-starter, goal-oriented and always willing to help.  Computer literate (Microsoft, Spreadsheet, Powerpoint, Paint ) WORK EXPERIENCE Restaurant Manager Max’s Restaurant July 2024 to present Cagayan de Oro City Restaurant Manager Cafe Leone Modern Restaurant September 2022 - January 2024 Cagayan de Oro City Visa Consultant Isearch Bridging Solutions Company August 2018 - September 2022 Cagayan de Oro City Responsible for the overall smooth operation of 100-seating and franchised owned restaurant, encompassing both front-of-thehouse and back-of-the-house. This includes managing the 17 employees, overseeing inventory, ensuring customer satisfaction, handling finances, and maintaining safety and hygiene standards. Responsible for the overall smooth operation of a 150 seating capacity restaurant, both front-of-the-house and back-of-thehouse, with 40 employees, ensuring customer satisfaction, and maintaining safety and hygiene standards. Promote off-site catering Guide clients or individual through the complex process of obtaining student and J1 visas and other immigration-related documents while ensuring a smooth application process. Also offer expert advice to clients on the best approach for their specific situation School Administrator Monster Kitchen Academy Sept. 2016 - July 2018 Cagayan de Oro City Aimed at ensuring the smooth and effective operation of a culinary and baking school and the success of our students.These include managing budgets, supervising staff, implementing educational programs, and fostering a positive school environment. Hotel Supervisor Casa Isabella April 2015 - Sept. 2016 Cagayan de Oro City Oversee daily hotel operations, managing 14 staffs, while ensuring excellent guest services, and maintaining high standards of cleanliness and safety. Also handle guest complaints, manage reservations, and provide customer service training to new and existing staff. Facilitate and oversee off-site and on-site catering. Restaurant Manager Sunburst Fried Chicken Restaurant Sept. 2012 - March 2015 Cagayan de Oro City HR Specialist JCA Realty Corporation May 2011 - Aug. 2012 Cagayan de Oro City Ensures that positions are properly filled up. Duties include recruitment, on-boarding, provide training and development, evaluate and assess employees performance, and counselling. Restaurant Manager Sunburst Fried Chicken Restaurant April 2006 - April 2011 Cagayan de Oro City Customer Service Representative Education Coordinator E. Excel Int’l (Phils.), Inc. Dec. 1995 - Mar. 2006 Cagayan de Oro City As CSR: Provide information about the company and the products; Listen to customers’ questions and concerns and provide answers or responses. As Educ. Coordinator: Duties basically revolve around conducting training in the office and out-of-town lectures, planning, implementing, and evaluating training programs. Assistant Manager Smokey’s Sausage World Mar. 1993 - Mar. 1995 Cagayan de Oro City EDUCATION TESDA: Bread and Pastry Production January 22, 2016 to June 4, 2016 TESDA, Cagayan de Oro City TESDA: Food and Beverages Services NCII April 2014 – June 2014 Philippine School of Science and Technology (PSST) Lourdes College, Cagayan de Oro City Bachelor of Science in Hotel & Restaurant Management  Culinary Arts Awardee  3rd placer ~ Maggi Regional Cooking Contest School Year: 1989 - 1993 Don Mariano Marcos Memorial Polytechnic State College School Year: 1985 - 1989 Presently named University of Science & Technology of Southern Philippines High school graduate  With Honors 1 SEMINARS ATTENDED The Quest for Quality Service Values Formation Workshop Customer Service Training WOFEX: The Profitable Dessert Station 2-Days Food and Beverages Services Seminar 2-Days Front Office Operations Seminar Financial Management Inventory Management and Demand Planning WOFEX: Passion to Profit WOFEX: Bread Basic and Beyond WOFEX: Restaurant Design Concept WOFEX: Proper Kitchen Design and Flow WOFEX: The Power of Branding WOFEX: Reducing Food Waste for Higher Returns WOFEX: Trends and Concept Design for Catering Themes WOFEX: Food Costing Essentials for Business Leadership Training: Situational Leadership Leadership Training: Building the Leadership Difference Training Leadership Training: High Performance Coaching Leadership Training: The 7 Habits of Highly Effective People August 1999 March 1999 February 2006 June 17, 2016 October 9 - 10, 2016 October 16 - 17, 2016 January 6, 2017 February 23, 2017 March 13, 2018 March 13, 2018 March 14, 2018 March 14, 2018 March 14, 2018 March 15, 2018 March 15, 2018 March 15, 2018 April 9, 2018 May 15 - 16, 2018 June 4 - 5, 2018 July 2 - 3, 2018 PERSONAL INFORMATION Nickname Birthday Birthplace Nationality Civil Status : : : : : Aya August 3, 1972 Cagayan de Oro City Filipino Married REFERENCES Catherine L. Dano Proprietor Thai Me Up Restaurant G/Flr, Centrio Ayala Mall Recto Avenue, Cagayan de Oro City Jose Almodobar Business Unit Head Cucina Higala Restaurant Capistrano – Montalvan Street Maggie G. Uy Proprietor Monster Kitchen Cagayan de Oro City 2