Hyacinth Fabrienne Reblando Santos

 HYACINTH FABRIENNE REBLANDO SANTOS BLK 21 LOT 8 PHASE B LEGIAN 2 CARSADANG BAGO Ii IMUS Cavite EMAIL: - CONTACT NO: - OBJECTIVE: Seeking opportunity to prove efficiency and unsurpassed work ethic within a challenging Position, where I can use and develop my skill in the information technology field. SKILLS: Strong leadership and organizational skill Proficient in using Microsoft Office applications Excellent both written and oral communication WORK EXPERIENCE BUSINESS DEVELOPMENT SPECIALIST MICROSOURCING PHILIPPINES |ELDER MITSUBISHI SEP 2019 – OCT 2020 Handles incoming internet leads or query from the website, answer incoming calls, follow up appointments on a daily basis, and lastly make outbound calls with the client who is interested to apply for a car loan from the dealership. HELP ESCALATIONS SPECIALIST VXI | ATNT AUG 2018 – APR2019 Assist representatives to handle escalated calls for a customer’s acc and provides a real time resolution over the phone based on the company’s guidelines and policies. TECHNICAL SUPPORT REPRESENTATIVE CONCENTRIX | DISH U.S JAN 2017 - JUL 2018 Performs and assist customers with troubleshooting steps over the phone for Dish with their Satellite service in the US. Provides excellent customer experience. BILLING ACCOUNT REPRESENTATIVE TELEPERFORMANCE| FOXTEL AUSRALIA DEC 2015- NOV 2016 Provides financial information about their account and assist customers with their Inquiries about Foxtel's services and products in Australia. EDUCATIONAL ATTAINMENT TERTIATY : Central Colleges of the Philippines Bachelor of Science major in Computer Science - INTERNSHIP CLIQNSHIP CORPORATION 2016 * Tracks customers delivery per day and schedule * Modifies information of the package * Encodes data in their database system * Answers customer inquiry thru phone and email SEMINARS, AWARDS, & RECOGNITIONS 2017LOYALTY AWARD (medal of honor) Central Colleges of the Philippines 2016most improve NPS for the month (top performer) Of AUG with +42 survey points TELEPERFORMANCE 201522nd July Seminar in Introduction to Mobile Application Central Colleges of the Philippines 29th August Seminar in Discovering the power in IT Ever Gotesco cinema 4 mall Best Project Design in Thesis (group awards) 26th Aug Seminar in Cybercrime Law 2nd September Seminar in becoming a better programmer 23rd September Seminar in setting up Apache web server in Linux environment 29th-30th September Tech Tutor 7 CHARACTER REFERENCES Charlene Olor Microsourcing Philippines Contact No: - JULIE ANN VALIDOR VXI PHILIPPINES Contact No: - Rachielle Emily Calpotura S U P E RVI S O R CONCENTRIX PHILIPPINES / DISH SATELLITE Contact No: - I hereby certify that the above information are true and correct to the best of my skills and knowledge throughout my experiences. Hyacinth Fabrienne Reblando Santos APPLICANT