Hyacinth Canete

Hyacinth Canete Lapu-Lapu City, Philippines Value Statement: I am punctual, dependable and can be counted upon to finish what I start. I also consider myself hardworking, reliable, dependable, helpful, outgoing, goal driven, organized, honest and cooperative. Summary of Qualifications: 1. As a technical support representative, I become in the top 2 for 6 consecutive months. 2. As a customer service representative, I tried to be POC and lead our team for a month and we hit our target. Professional Experience Feb 11, 2022- Apr 05, 2023 MyOutDesk, LLC Sacramento, CA General Virtual Assistant ● I verify name and addresses using Follow Up Boss and Leon County Appraiser ● I edit incorrect names and addresses in CRM. ● Email management ● Calendar management ● Outbound Call ● Edit photos using canva and photoshop PROGRAMS & TOOLS ● Follow Up Boss ● Leon County Property Appraiser ● Paragon login ● Calendly ● Canva ● Photoshop June 1, 2021- Jan 25, 2022 Teleperformance Cebu City, Philippines Customer support representative ● ● I assist card members by booking hotels, flights, cars, and activities. I placed top 1 for 3 consecutive months for getting the highest # of sales. PROGRAMS & TOOLS PROGRAMS & TOOLS: ⮚ Amadeus ⮚ Chase.com ⮚ Saber Oct 15, 2018- June 1, 2021 The Results Inc., Technical support representative ● Answered on average 80 customer calls per day and gave 100% to resolved calls. ● I placed top 2 for 6 consecutive very by hitting the target. ● I also coached a newbie agent when needed. PROGRAMS & TOOLS ⮚ Einstein 360 Lapu-Lapu City Philippines English Bayside Inc Apr 10, 2018- Oct 15, 2018 Lapu-Lapu City Philippines ESL Teacher ● Teaching different nationalities to learn English. PROGRAMS & TOOLS: ⮚ Microsoft Word and Microsoft PowerPoi Relevant Training: General Admin Virtual Assistant - training knowledge • • • • • • • • Buyer and seller real estate practices including documentation per transaction type. Acquisition and liquidation of Bank-Owned property Bank qualifications/approval for Short Sale, Real Estate Owned properties MLS property search and listing process including legal property description requirements Offer preparation; basic forms and terms and conditions within contracts Transaction Coordination timeline, pertinent documents required for sale and escrow Blog research and writing Maintaining real estate social media accounts Education Jun 2014- Mar 2018 Negros Oriental State UniversityGuihulngan Campus Bachelor of Secondary Education Recognition/Awards: I am a dean’s lister throughout my college days. ● NCII Cooking and baking passer ● Guihulngan City, Philippines