Sadam Hussain – BS (Hon’s) --
Profile A commercially strategic, technically proficient Customer care | Network | Quality Management | Training - with an impressive record of success in developing and managing implementation of best-in-class quality and project processes - utilizing employment support / Network methodologies to ensure optimum quality, cost efficiency and service in government and private sectors
An intuitive communicator, with an ability to engage and influence management teams and other key stakeholders, and lead, coach and energies cross-functional personnel to achieve first rate results in challenging environments
Objective Customer care Officer / Help Desk Support Officer / Network Management /
Specialties Quality Management Leadership & Training Performance Improvement System Analysis Business Processes Analysis ERP Management Event Management Network Management
Career
Oct 2016- Current Assistant Manager Implementation – (Acting) National Information Technology Board
To manage and be accountable for the implementation of the ERP process across the Electronic Government Directorate in terms of application adoption, training, change management, knowledge management, stakeholder management and reporting management and facilitate change in current and traditional process to align to government practices to make processes more effective and efficient.
Developing and maintaining a detailed ERP project schedule which includes administrative tasks and all sites involved in the project
Ensuring coordination with teams deployed at different locations
procuring the equipment of the project, Technical Evaluation of the proposals
coordinating with vendors for negotiations and successful delivery of items
monitoring product quality and reject non-compliant software
Preparing and implementing test strategies
controlling the change management and tracking the records
interacting with both vendor and the client for smooth implementation
Estimating QA effort for the project
Reviewing project plan and baseline of the project
Planning, developing, and executing system and regression level testing scenarios
conducting the trainings of end-users on software systems (ERP system)
Arranging the demos and trainings and maintaining Individual Training Records
developing the training materials (trainee aids and lesson plans) to support implementation of the training
Creating and maintaining the test plans that ensure comprehensive testing
Monitoring the progression of trainees in their qualification process
2008 Sep-2016 Oct Data Processing Executive –National Information Technology Board
Working As “Data Processing Executive” at ministry of Commerce under the ministry of information technology flagship project E-office Replication at all division of federal government from last eight (8) years undersigned has monitor , implement and perform QA and Network Management and end user support at various division and ministries ( Ministry of Commerce , Planning and Development Division President Secretariat ,aviation Division , ministry of finance , foreign office etc.) and perform the following
Managing and monitoring network of multiple sites of Ministries.
Ensure Network security, monitoring of network & software’s systems maintenance
interact with end user trained them and resolve there issues.
Configuration / Monitoring CCTV cameras and there backup.
Support and manage LAN, workstations and servers of the organization.
Knowledge of designing and implementing LAN setup; also involved in making the network/s design of the organization.
Assist in coordinating contingency plan tests on a regular basis.
Plan and implement future IT developments and supervise organization.
Perform all tasks assigned by General Manager, General Counsel and CEO.
2007 Nov-2008 Oct Customer Support Officer / User Support Staff – Electronic Government
Directorate Islamabad
Started with “User Support Staff” in the organization; then served as “Technical Support Assistant”. Also contributed to the operational management of this company, through implementation of the Quality Management strategies, LAN / Network deployment end user support and worked closely with all the departments for successful completion of projects.
Assist and Support More than 2k user of the federal Government at various ministry and division during the rollout E-office Replication .
Administration of ERP’s, like; User creation, authorization control and system support
Responsible to research for new updates of the ERP system in relation to the business domain and enhance the IT Infrastructure
drafting functional requirements for ERP systems to represent the processes and functions involved.
Configure the servers, storage, devices and laptops.
Configuration of user’s accounts and assigning different level of security rights.
Maintenance and trouble shooting of LAN (more than 300 computers).
Quality Assurance of company’s Management Information System (ERP) modules
Took part in designing and implementation of policies and procedures of quality Management and evaluation of standalone and web-based applications
communicate the issues to the development Team Leads and Project Managers
Developed training materials for the employees of different departments
Receive complaints/problems/observations regarding ERP system functionality, Network system functionality and hardware functionality
Monitor daily Customers Emails for (complaints, information or problem) and check whether these Emails entertained or not and present daily, taking calls report to manager.
Work on error files (Sending these files to Concerning Service center and Dealer for rectification).
Daily Rectification of errors in data both (Cares & Single View).
Files Management.
Certification / Training
CCNA |UCAT, Rawalpindi | MCITP | UCAT, Rawalpindi |
Linux Administration | UCAT, Rawalpindi |
Languages English , Urdu , Pashto
Referees Available on Request
