Curriculum vitae
PERSONAL INFORMATION
Hüseyin Akkaya
Ankara (Turkey)
--https://www.linkedin.com/in/huseyinakkaya/
WORK EXPERIENCE
01/03/2021–Present
Lead Engineer
ROKETSAN, Ankara (Turkey)
09/04/2018–28/02/2021
Project Manager
TURKSAT, Ankara (Turkey)
Worked as a project manager on software projects
▪ Preparing project plans of the projects
▪ Ensuring that all projects are delivered on-time, within scope and within budget
▪ Developing and maintaining a productive working relationship with business owners, project
sponsors, vendors and key clients in accomplishing project objectives
▪ Perform risk management to minimize project risks
21/11/2017–06/04/2018
Project Manager
INNOVA, Ankara (Turkey)
Worked as a project manager on Telecommunication related software projects
▪ Planning and executing the projects within defined time, quality and budget constraints
▪ Taking the end to end delivery responsibility of assigned software development projects
▪ Preparing regular progress, project status and problem resolution reports regarding status of
telecommunications construction plans
▪ Managing the internal and external resources within the project
▪ Managing the change requests raised by internal and external stakeholders
01/06/2015–01/11/2016
Solution Support Team Leader
ETIYA, Ankara (Turkey)
Worked as a lead of PCOM project’s solution support team
▪ Leading Turk Telekom PGM1 PCOM Solution Support Team (11-13 members) and accountable for
all production activities, risks and issues for Telaura CRM, OM and SOA streams
▪ Planning, announcing and monitor weekly and monthly workloads of each team members
▪ Administering and managing Incident and Problem Management implementations
▪ Coordinating the activities of all technology staff as new processes were implemented, or existing
processes were changed
▪ Managing and driving Continual Service Improvement across one or more ITSM Processes.
01/11/2014–01/06/2015
Solution Support Team Leader
ETIYA, Ankara (Turkey)
Worked as a project manager on PCOM project’s service transition phase
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▪ Performing project planning activities
▪ Supporting the Program Manager in monitoring and controlling schedule, resources utilization,
documentation and changes
▪ Developing and monitor compliance with Project Management standards, policies, procedures,
tools, templates, and other shared documentation
▪ Preparing regular progress, project status and problem resolution reports
01/01/2013–01/11/2014
Solution Support Team Leader
ETIYA, Ankara (Turkey)
Worked as a lead of CRM&OM solution support team
▪ Leading Turk Telekom’s legacy systems Solution Support Team, based on ITIL
▪ Establishing a new team with five sections
▪ Leading to create Incident and Problem Management processes
▪ Driving the day to day activities to ensure the accuracy and maintenance of the ITSM Process
01/11/2011–01/01/2013
Solution Support Specialist
ETIYA, Ankara (Turkey)
Worked as a solution support specialist on Siebel CRM project
▪ Compiling incident reports, attended incident reviews and following through to ensure permanent
fixes for production problems
▪ Troubleshooting and resolving application and system issues, developed solutions, document
correction process, ensured fixes are implemented and monitored
▪ Analyzing XML messages between SOA and Siebel webservices
▪ Administration and monitoring of Siebel queues and application servers
01/08/2009–01/11/2011
Software Engineer
Ministry of Energy, Ankara (Turkey)
Worked as a software engineer
▪ Key roles on market research, preparing proposal and contract management processes of digital
signature transition Project
▪ Support project management activities of Oracle ERP Suite and Oracle BI integration projects
EDUCATION AND TRAINING
01/09/2003–01/03/2009
Computer Engineering
Galatasaray University, Istanbul (Turkey)
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Curriculum vitae
PERSONAL SKILLS
Mother tongue(s)
Turkish
Foreign language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
C1
C1
B2
B2
C1
French
C1
C1
B2
B2
B2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Organisational / managerial skills
▪ Cross-Functional Supervision
▪ Team Building and Mentoring
▪ Client Relations, Presentations
▪ Business and IT Planning
▪ Vendor Management
Job-related skills
▪ Professional experience in ITIL based IT Service Management (ITIL Intermediate Certified)
▪ Professional experience in Software Project Management (PMP and TOGAF Certified)
▪ Professional experience in Siebel and Telaura CRM Suites
▪ Professional experience in middleware structures
▪ Experience in Oracle Database programming
▪ Experience in Windows server family products
▪ Experience in configuring and troubleshooting (Cisco) switches and routers
ADDITIONAL INFORMATION
Certifications
▪ TOGAF 9.2 – PROYA
▪ Project Management Professional – PMP – PMI
▪ ITIL V3 Foundation – HP
▪ ITIL V3 Intermediate Service Operation – HP
▪ Cisco Certified Network Associate – CCNA – CLIGruru
Courses
▪ Leadership Academy Training Program – Etiya
▪ Oracle BI 11g R1: Build Repositories – InfoPark
▪ Oracle Database Introduction to SQL – InfoPark
▪ Oracle Database: Program with PL/SQL – InfoPark
▪ Oracle SOA Suite 11g: Essential Concepts – Bilginc Akademi
▪
TS EN ISO 9001 Quality Management System – TSE
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