Hunzala Yasen Butt

PROFESSIONAL SUMMARY I am an experienced professional with a background in customer care campaigns, where I have developed strong skills in communication, multitasking, email handling, and computer proficiency. I am a quick and self-motivated learner with a proven ability to adapt to new challenges. Currently pursuing a Bachelor of Science in Computer Science (BSCS), I aim to complete my degree by the end of 2025, enhancing my technical expertise and contributing to innovative solutions in the technology sector. Hunzala Butt EXPERIENCE 2018 - 2018 Customer Service Representative - Mindbridge Pvt. Ltd. Lahore Pakistan, Lahore while resolving disputes or conflicts. • Responded proactively and positively to rapid change. for organizational leadership. 2018 - 2020 Urdu Customer service support Punjabi Webworks.pk English , maintaining professionalism under pressure • Cross-trained and provided backup support Pakistan, Lahore LANGUAGES • Managed high-stress situations effectively- Pakistan, Lahore • Provided exceptional customer service support for VIP guests or clients with specific needs or requests. • Supported business growth by building strong relationships with clients through excellent customer service skills. • Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels. • Developed an in-depth understanding of company''s fiber products and services, enabling better support for customer inquiries. • Reduced customer complaints by providing consistent and high-quality support services. 2021 - 2021 Road Side Assistance Customer Care 24 Towing Serives Remote, Remote • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times. • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions. 2022 - Now Truck Dispatch Management • Coordinated driver dispatch to accomplish daily delivery requirements. • Developed strong working relationships with external partners such as carriers and Uptrax Logistics shipping companies to ensure efficient Lahore, Pakistan collaboration in the transportation process. • Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification. • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations. • Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently. • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction. • Scheduled and dispatched drivers to their routes. EDUCATION - 2018 Matric Al Suffah Publich High School Pakistan, Lahore Completed Secondary Education in Computer Science 2018 - 2020 Intermediate in Computer Sciences(ICS) Govt College Lahore Pakistan, Lahore Completed Higher Education in Computer Science 2020 - 2024 BSCS Virtual University of Pakistan Pakistan, Lahore Bachelor in Science of Computer Science SKILLS Communication Problem-solving Teamwork MS-Office Excel Magneto's Shopify Emails Multitasking Dispatch software proficiency Digital Marketing Social Media Handing Web/Live Chat Feedback Tasks CUSTOM INTERNSHIPS 2021 - 2021 Collected, defined and translated user Front End Web Developer requirements into project designs and Developify Studios Pakistan, Lahore COURSES 2018 Graphic Designing Peak Solutions 2018 Video Editing Peak Solutions implementation plans. Collaborated with in-house web designers to create sleek and innovative UI design.