Hunza Shahzeb

Hunza Tauseef House #B-63, Block-10, F.B. Area, Karachi- E-mail:- Career Objective: To be an actively contributing member of a dynamic organization that utilizes my experience and edu cation enabling me to deliver the best possible benefits to the organization and thereby contribute to the growth of the organization and my career as a professional. Education: ACCA part qualified - Currently studying for ACCA, professional Module. Year of Qualification Institution Degree / Certification 2010 University of Karachi B. Com. 2008 Sir Syed Govt. Girls College HSC, Pre-Medical 2006 Mighty Minds Academy School SSC, Science Experience: K-Electric January 2015-Present Officer-Customer Care Job Responsibilities: Utilizing SAP Industrial Solution for Utility (ISU, CRM, CS, BW, B&I, FICCA, DM, M2C & EDM) for: • Resolving and receiving all types of consumer complains. • Dealing with diverse range of clientele, negotiating various payment terms. • Composing annual and monthly performance reports of the department. • Analyzing, scrutinizing and filtering all types of consumer complaints through SAP • Sorting queries received through SAP according to priority and category. • Using mediums such as email, telephone and various company specific forms to handle queries and giving feedback. • Keeping the SAP repository and statuses updated to smoothen the flow of queries. Summit Bank Limited January 2012 – January 2015 General Banking Officer My responsibilities are to process the daily branch operations and provide quality services to the cust omers with a focus on customer satisfaction. They include, but are not limited to, the following tasks:          Account Opening and Management in compliance with the bank’s policy. Processing home remittances received via Western Union / Xpress Money / Amanat Cash (PRI based service) Initiating and processing wire transfers, scrutiny and lodgment of cheques for clearing and interbranch transfers, and issuing remittance instruments (P.O., D.D., etc.) Customer enquiry management, either in person or other means of communication including telephone, email or paper-based mail. Ensuring the smooth running of all basic banking transactions including deposits, withdrawals etc. Cross-sales of bank liability products to existing customers. Implementation of regulations, policies and procedures as dictated from the Head Office Units as and when applicable. AML / KYC /CDD updation and branch operations. Monitor business relations/ transactions on an on-going basis Technical Skills: Computer literate and able to easily use Office Automation Software like MS – Word, MS – Excel and MS – PowerPoint, the core-banking system of the bank (hPLUS) and SAP. Hobbies and Interests: Watching television, reading books, browsing the internet to inform and educate myself on different cultures, languages and customs. Personal Profile: Father Name: CNIC: Marital Status: Date of Birth: Syed Tauseef Ahmed- Single 19th January, 1991 References: References are available on request.