Hunza Shah

HUNZA SHAH 705 Donjon Court - Windsor, ON N9G 2W3 - Home:- Cell:- Email:-CORE COMPETENCIES ✓ Use Microsoft Office, Adobe, and Google to create/edit documents, and optimize search requests for efficient data entry and research ✓ Use Quickbooks to manage accounts, financial and client information, expenses incurred/invoices made, and enter in bills, new clients, and payment information ✓ Bilingual in English and Urdu/Hindi ✓ Deliver high quality customer service with a friendly and appropriate method relevant to the situation ✓ Communicate clearly and informatively in presentations, networking events, and with clients ✓ Manage time effectively to be able to produce desired results or arrivals for specific time ✓ Work with or lead a team to complete a project efficiently and effectively by a specific deadline by managing the different personalities and their strengths/weaknesses ✓ Conduct extensive research on any topic for a specific project’s goals using minimum resources possible within a designated time period ✓ Work in high-pressure environments in a calm, efficient, and organized manner to perform even complex tasks effectively and on time EMPLOYMENT HISTORY Back Office Assistant Latchkey Daycare & Learning, Tecumseh, ON Oct 2018-Nov 2019 ● Received, and answered calls or took messages, from parents of registered children, program supervisors, employees, government workers, suppliers, and general callers to either provide information or transfer the caller, to an office employee with higher authority and information, for questions about the client's account, insurance claims, payment setup, supplies, and invoice statements ● Checked, validated, and filed receipts, deposits, and supervisor reports every month, based on office protocol ● Validated account status on payments and completed insurance claims to be processed for monetary return, based on the attendance of the child and the fees paid by the parent(s) every month, using month-end reports ● Set up clients for e-transfer payments via email letters, accepted, processed, posted, and filed e-transfer payments, based on office protocol ● Relayed important client, payment, and governmental information to my supervisor and other office employees related to the matter ● Completed and filled out government surveys for subsidies and other financial programs, related to the early childhood care field ● Organized the office, program supplies, and board documents ● Edited, proofread, polished, printed off, and organized multiple copies of board documents, like board manual, job positions’ descriptions and responsibilities, and code of conduct, based on provided outlines, and placed them aside in alphabetical order for board meetings with program supervisors or board members ● Used Quickbooks to update, manage, and enter new/old accounts, accepted e-transfer payments and other e-transfer information, and programs’ expenses and taxes incurred ● Calculated and verified, taxes incurred on expenses, monthly fees incurred for accounts claiming insurance returns, and month-end deposit reports using basic and printing calculators ● Helped employees solve computer application issues by working with application support team ● Helped organize, file, and create new documents for vendor profiles, company locations, and customer profiles ● Created template documents for forms, tracking sheets, and reference documents using Microsoft Excel ● Communicated with location supervisors to acquire information about employees and update database information to distribute HR information ● Placed orders for office and program location supplies, reconciled orders, and updated and tracked inventory ● Emailed/phoned and maintained back and forth communication with shortlisted job applicants to inform and set up individual and group interviews making them feel welcome and comfortable before the interview Administrative Clerk Weewatch Windsor-East, Windsor, ON Mar-Aug 2019 ● Created new children files and maintained accuracy and validity of children and provider files' health forms, police clearances, policy review forms, individualized program plans, etc. ● Made quarterly calls to parents to discuss their experience with their relative provider and to inquire about concerns or comments on children's and parent's experience with WeeWatch Windsor-East ● Calculated and inputted children's attendance into OCCMS, making sure the hours were entered in based on the appropriate type of attendance ● Provided parents with information about the program and how to apply for placement of their child(ren) over the phone, and discussed the parent handbook, and the environment and rules and regulations that each provider must follow, during a parent orientation Midnight Staff Tim Horton's #5908, Windsor, ON Feb-Oct 2018 ● Trained new employees using on-the-job training and mentoring to ensure new employees were able to handle and correctly follow through with the responsibilities and requirements of the job ● Developed and implemented training plans and working schedules to help new employees learn and understand the proper procedures, precautions, and standards for completing all cleaning, baking, and servicing efficiently and effectively ● Handled cash money and provided the appropriate change by counting and double checking for accuracy ● Took customer orders and completed them accurately as quickly as possible without making the customer feel rushed or uncomfortable ● Maintained a friendly and welcoming demeanour, and completed tasks with integrity, regardless of fatigue or rude/impatient customers ● Used upselling strategies to encourage customers to upgrade to a combo or buy a complimentary item to add to their original purchase ● Managed 3-4 different tasks, like baking, cleaning, and helping customers, simultaneously ● Completed baking different varieties and number of baked goods, breakfast items, cleaning the store, and restocking within the time span provided Customer Service/Marketing/Sales Representative Upstart Marketing-Cogeco, Windsor, ON Oct-Dec 2017 ● Communicated with individual clients on needs and wants of home phone/internet/tv services ● Created customized service packages for each client based on their specialized needs and wants ● Helped guide unsatisfied clients to solve their problems and deliver a more satisfying service ● Registered clients for home phone/internet/tv services, through the use of contracts and communicating with order registrars ● Followed up with clients to confirm the installation and satisfaction of their chosen services Data Entry Clerk and Account Manager Aviation Hotel Supplies, Abu Dhabi, U.A.E- ● Entered client, supplier, and product information into a database software to track sales, accounts receivables and payables, and transaction history ● Called clients to receive feedback on delivered orders and questioned about needs for future orders ● Controlled quality of products being delivered and ensured on time and correct delivery to clients Administrative Assistant Worldwide Winners Hall of Fame, Windsor, ON- ● Wrote and edited letters, emails, and certificates of honor to convey their purpose in a grammatically and structurally correct manner ● Provided feedback on logo, award, and letterhead designs ● Reassured owner contacts in terms of event placements and contractual agreements, and owner in terms of emotional encouragement and contractual agreements ● Applied for travel visas and visa sponsorships for honorable event guests and for owner when travelling for work EDUCATION Bachelor of Commerce, Major in Strategy and Entrepreneurship University of Windsor, Windsor, ON References available upon request ​-