Humberto Antonio Plazaola Sánchez.
Home. Barrió San Mateo, contiguo escuelita walpatarra. Bluefields, Nicaragua. Mobile: - / Email: - Date of Birth: February 5th 1982. Nationality: Nicaraguan. Marital Status: Married. Language Skills. English, Spanish. Skype ID: HUMBERTO PLAZAOLA (MIS PRINCESAS)
PERSONAL PROFILE.
Young men with a long experience in the area of CUSTOMER service, for more than 18 years working in the Hotel area, Air Lines Counter and Cruise Ships Services Industry, and call center started as Customer Care Representative and was promoted to technical Support Team .combining strong analytical Skills with business wisdom to positively contribute to organizations bottom line and satisfaction to our customer.
SKILLS.
Excellence relations with / Customer, Managers and Fellow Co-workers.
Bilingual ( Handle Spanish & English)
Ensuring compliance with Health & Safety & Hygiene legislation.
Capacity to do several duties at the same time. (MULTITASKING).
Flexibility of working patterns.
Handling Computer Basic Programs.
Professional and neat.
Reliable and resourceful.
CAREER HISTORY.
Transporte Maritimo Norman D.2 Years as Operations Manager. -)
Hotel Olas Del Mar. Ceiba, Honduras.3 years as bilingual receptionist. -)
Norwegian Cruise Line.3 years in The F&B -).
Transporte Maritimo Norman D.3 years as Operations Manager. -)
SITEL (Call Center)1 year as Customer Care representatives
B2b calls and also as tech Support Agent.
EDUCATION AND TRAINING.
- INSTITUTO NACIONAL CRISTOBAL COLON. High School Diploma in SCIENCE AND LETTERS.
Deck Steward and Housekeeping Essential Duties. With Emphasis in Sanitation, Cleaning and safety on Board a Cruise Ships.
Pest Management, Product Knowledge and Safety.
Nor virus Awareness & Prevention, Personal Hygiene.
Crowd Management, Personal Survival Techniques, Elementary First Aid. Personal Safety and Social Responsibilities.
Fire Fighting Prevention On board a Cruise Ships.
Vacation Hero Training
ADDITIONAL SKILLS AND EXPERIENCE.
With Transporte Maritimo Norman D. I was promoted to manage the whole operation of the company of loading and unloading freight and passenger belongings of Small boats. Responsible for Portfolio and collection. Coordinate with government authorities for special permits to sail in the Caribbean Sea. San Andres Island, La Ceiba, Honduras. Limon, Costa Rica.
With Norwegian Cruise Line. I was awarded as vacation hero for my hard work and always accessibility to satisfy our guest on Boar the Cruise Ships.
In all this time my experience increase a lot, with Guest Service, human relationship, human behavior, how to resolve situation in emergencies, how to satisfy or guest on board, to have an answer for each question that someone has, to never say NO rather than try my best to solve an inquiry.
With SITEL. I was trained to work as a Customer Care Agent, in the tech Support team where I was offering services for Internet, Cable, and Phone also troubleshoot these services whenever they are out and it could be trough on outage or any other issues, also create appointment if the issues couldn´t be resolve by the phone. Create upgrades/downgrades regardless of customer interest. Also search for a better deals and tried to save the customer by given them a better price and options that they remain with the company.
INTEREST.
As a family father and candidate for a Job, my interest is to be able to work for a reliable and stable company that allows to learn and improve my knowledge also I expect to be part of a great team that probably we can growth and expand the services, learn something new because I consider that I have the necessary qualities and experience for this position.
PERSONAL REFERENCE.
Licensed. Yesika J. Gough Quiroz. Human Recourses & Business Manager Tel: + 505 -). Email:-
Licensed. Leila Bonilla Gaytán. Empresa de Puertos Nicaragua.
Tel:+505 -). Email:-
