Humair Saqib

HUMAIR SAQIB AWAN HNO 715c, St No2, Ahmadabad No2, Army Supply Gate, Near City Railway Station, Peshawar Mobile No: - Email:- Analytical Senior Desktop Support Associate with 15+ years of experience embracing challenges and solving problems. Takes a proactive approach when addressing issues to improve business productivity. EXPERIENCE JAN 2021 – JUL 2021 PRINTER TECHNICIAN, Habib Bank Limited, PAKISTAN Deputed in Habib Bank Ltd under the contract of BCI Pakistan. Maintain and support systems, workstations, printers and peripherals. Respond to user service requests; and resolve trouble tickets. Frequently visit 6 offsite locations to deliver and set up new workstations and office equipment, including PCs, laptops, and printers. Responsible for supervising and monitoring all in-house and field printer repair and maintenance work. Responsible for personally responding to printer repair calls from larger clients. Assisted in planning and administering installations of several printers into a single location. Assisted in answering regularly scheduled service and maintenance calls for repeat customers. Assisted in going to customer sites and training customer employees on printer maintenance techniques. FEB 2015 - DEC 2020 COMPUTER OPERATOR, HAYATABAD MEDICAL COMPLEX, HAYATABAD, PESHAWAR, PAKISTAN Maintain and support systems, workstations, printers and peripherals. Respond to user service requests; and resolve trouble tickets. Ensure system security for desktop and cloud environments. MAY 2007 - MAR 2014 RESIDENT ENGINEER, STANDARD CHARETERED BANK, PAKISTAN Deputed in Standard Chartered Bank under the contract of Inbox Business Technologies and Gerry's Soft Logic Pvt. Pakistan. Maintain and support systems, workstations, mobile devices, printers and peripherals. Respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments. Closed 95% of trouble tickets on the first call without escalation. Provide tier-ll support for 1,200 PCs. Frequently visit 6 offsite locations to deliver and set up new workstations and office equipment, including PCs, laptops, and printers. Assessed and quickly resolved LAN connectivity issue during company-wide power outage. Recommended and conducted workstation migration from Windows XP to Windows7, ensuring Microsoft's continued support and protecting sensitive information from potential data breaches. Responded to conference room technical difficulties within 5 minutes to minimize interference with critical business operations. JUL 2004-APR 2007 INCHARGE IT DEPARTMENT, JINNAH INSTITUTE OF MEDICAL SCIENCES, PESHAWAR Worked as Incharge IT department in Jinnah Institute of Medical Sciences. Providing user supports on Desktop, Laptops, multimedia. Conducted training sessions to educate users on how to solve common workstation and connectivity issues, successfully reducing daily problems. Technical Troubleshooting. End User Training. Virus Detection, Removal & Prevention. IT Infrastructure & Performance Tuning. System Upgrades & Optimization. Security, Backup & Recovery Solutions. EDUCATION 2000 – 2003 BIT Hons, Iqra University, Karachi, Pakistan Score 2.98 GPA Achieve 2nd Position in Degree Final Project. DIPLOMA/TRAININGS/CERTIFICATES AutoCAD (Autodesk Certified). Windows Server 2008 R2. MCSE, MCSA Training Certificate. Computer Hardware. Can install and Configure Active Directory/Domain, DNS, DHCP. Ability to assign permissions on nodes. REFERENCES To be furnished when required