Hubert Jerzy Bylewski

Blk 226 Lot 11 Duhat Street Pembo Makati City, NCR-- HUBERT JERZY BYLEWSKI DESCRIPTION SKILLS & ABILITIES  Experienced as Technical Support Advisor, fluent both in English and Polish.  Temporary Resident Visa available via Marriage to a Filipino.  Demonstrate consistent, reliable attendance by showing up for work as scheduled with positive, enthusiastic attitude. Reliable and driven with strong time management and prioritization abilities.  Experienced user of Salesforce, RingCentral softphone, LANDesk remote desktop Excellent Communication Skills Strong Analytical Skills Advanced experience of Computer Applications Response professionally and effectively to all customer requests and inquiries Can speak Polish, and English      EXPERIENCE CONCENTRIX, ETON CENTRIS QUEZON CITY TECHNICAL ADVISOR II November 2020 - Present       EDUCATION Respond to incoming or outgoing calls from the customer requests quickly, proficiently, and professionally while meeting specific quality expectations via phone call and emails. Actively listen and probe to figure out nature of each call and determine the appropriate actions to complete the call. Open, log, prioritize, assign, close tickets logged in the Salesforce. Re-route misdirected Calls. Reopen Ticket / Create new ticket for follow up if the customer indicates that the inquiry was not resolved. Provides technical support for POS System and all peripherals CENTRE OF PRACTICAL EDUCATION 65-401 Zielona Góra, 13 Dluga Street Poland CELPIP English Test Certified REFERENCES Available upon request