Houmou Pangang Joelle Merveille

Houmou Pangang Joelle Merveille Douala, Cameroon-, - linkedln:https://www.linkedin.com/in/houmou-joelle-? PROFESSIONAL SUMMARY Highly organized Administrative Assistant with expertise in calendar management, email correspondence, and project management. Proven track record of managing complex calendars for executives, minimizing conflicts by 25%, coordinating 10+ international trips, resulting in a 15% reduction in travel costs, and preparing 50+ legal documents and reports with high accuracy and efficiency.. CORE SKILLS -Calendar Management. -Proficient in Microsoft Office, Canva, Asana, and Google Workspace, Saleforce , HubSpot. -Email Management. -Project Coordination. -Accurate and efficient data entry. -Information organization and record-keeping. -Attention to detail and accuracy. WORK HISTORY Executive Assistant Kuwa Foundation (Barrister Emmanuel Abongwa) - Managed complex calendars for executives, minimizing conflicts by 25% and ensuring timely scheduling - Coordinated travel arrangements for 10+ international trips, resulting in a 15% reduction in travel costs - Prepared and edited 50+ legal documents, reports, and presentations with high accuracy and efficiency - Maintained confidentiality and handled sensitive information with discretion, resulting in a 95% client satisfaction rate Customer service Representative Dream lounge - Increased repeat business by 10% through knowledgeable recommendations and prompt service. - Reduced order errors by 5% by accurately relaying customer orders to the kitchen. - Maintained a 95% customer satisfaction rating by resolving concerns in a timely and courteous manner. Data Entry Clerk Planearthy - Demonstrated strong data entry skills, ensuring accurate and organized record-keeping of client information, legal documents, and research materials - Reduced data entry errors by 5% through meticulous attention to detail - Prepared accurate reports and presentations, contributing to a 18% increase in project completion rate EDUCATION & CERTIFICATIONS Bachelor of Technology. University of Buea (College of Technology), Buea, Cameroon Excel for Everyone: Core Foundation. University of British Columbia (EDX) Buyer Behaviour and Analysis CurtinX (EDX) Customer Service Fundamental Coursera Virtual assistant ALX AFRICA SKILLS Languages ● French (Native proficiency) ● English (Full professional proficiency) Software: ● Microsoft office (Experienced) ● Canva (Skilled) ● Asana (Skilled) ● Google workspace (Skille) ● Zendesk (Skilled) ● Slack (Knowledgeable) ● Spotify (Knowledgeable) ● Notion (Skilled) ● Expenditure (Knowledgeable) ● Zoom (Skilled) Technical: ● Video Editing (Skilled) ● HubSpot (Knowledgeable) ● Saleforce(Knowledgeable) ● CapCut (Knowledgeable) ● AI tools (Proficient) ● Cloud Computing (Skilled)