Hossana Udoumoh

HOSSANA UDOUMOH Virtual Assistant | Data Entry Specialist | Customer Service Representative | Research Assistant Abuja, Nigeria | Available: Part-time (20 hrs/wk) PROFESSIONAL SUMMARY Detail-oriented Administrative and Operations professional with 5+ years of experience across customer service, data entry, bookkeeping, inventory management, and research support. Adept at managing client relationships, maintaining accurate records, and handling correspondence with professionalism and efficiency. Committed to delivering clean, accurate work on time while helping businesses run smoothly behind the scenes. CORE COMPETENCIES • Virtual Assistance • Email & Correspondence Management • Inventory Management • Data Entry & Record Keeping • Research & Reporting • Customer Service • Microsoft Excel & Google Sheets • Bookkeeping Support • Administrative Operations WORK EXPERIENCE Inventory & Bookkeeping Officer Jomandav Nig. Ltd. | Abuja, Nigeria | Current ●​ ●​ ●​ ●​ Manage inventory records and stock tracking across product lines Maintain accurate bookkeeping entries and financial records Handle correspondence and coordinate with vendors and clients Prepare reports and support day-to-day administrative operations Administrative & Customer Service Officer Villa Bella Calabar Kitchen & Bar | Calabar, Nigeria ●​ ●​ ●​ ●​ Managed customer inquiries and ensured high-quality service delivery Maintained daily sales records and operational reports Coordinated reservations, bookings, and client communications Supported administrative functions and staff scheduling Sales & Client Relations Officer Heirs Life Insurance Company | Nigeria ●​ ●​ ●​ ●​ Built and maintained client relationships driving consistent policy sales Handled customer onboarding, follow-ups, and service inquiries Maintained accurate client records and sales documentation Delivered professional communication via phone, email, and in-person EDUCATION Business Administration & Marketing Nigeria | NYSC Accounting Placement & Industrial Training TOOLS & TECHNOLOGY Microsoft Excel | Google Sheets | WhatsApp Business | Email Management | ClickUp | Google Colab (basic) | Canva ADDITIONAL INFORMATION ●​ ●​ ●​ ●​ Languages: English (Fluent) Availability: Part-time, 20 hours per week, flexible scheduling Location: Abuja, Nigeria (Remote work ready) Currently completing a Data Analytics Bootcamp (Empower Her Community)