Hossameldeen Barakat

. . Hossameldeen Mohammad Barakat Alexandria, Egypt -- https://www.linkedin.com/in/hossam-barakat/ SUMMARY Experienced customer service banking officer with 2 years of experience in providing exceptional service to customers. Skilled in customer relations, problem solving, and conflict resolution. EXPERIENCE Business banking customer service officer HSBC October 2022 - Present, Giza •1) Providing service to customers by focusing on resolving requests efficiently, accurately and professionally. •2) Ensuring Instructions/requests to be correctly interpreted, understood and implemented. •3) Communicating and coordinating with all relevant departments to ensure the implementation of the clients’ requirements based on the approved facilities/services. •4) Escalating any potential Money laundry transactions. Bulk Cash and Treasury Operations Officer National bank of Egypt July 2021 - October 2022, Alexandria • 1) Performed all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. • 2) Investigated thoroughly any differences in balancing and reconciliation of ATM ledgers by following the standard process of checking/scrutiny/investigation as outlined in Branch standard operating procedure manual. • 3) Followed all relevant department policies, processes, standard operating procedures and instructions. • 4) Responsible for handling the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation. • 5) Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter. EDUCATION Bachelor of Finance and investment Alexandria university • Alexandria • 2019 CERTIFICATIONS Micro-degree Credit and risk management Fitforbanking powered by Present value • 2023 COURSEWORK Anti-money laundery FITFORBANKING | Powered by Present Value Training • 2023 Corporate financial statement analysis National Association of State Boards of Accountancy (NASBA) • 2023 Risk management of banks Module FITFORBANKING | Powered by Present Value Training • 2023 SKILLS Languages English: Excellent Command Arabic: Native Computer Skills Excellent Microsoft office skills Professional at using CRM systems.