Hosea Kibet Kosgei

Name:Hosea Kosgei Current Role: IT Support Engineer Company: Truehost Web Hosting Company Phone Number:- Email Address:- Address: P.O BOX--Eldoret I am a highly competent IT professional. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged to grow and further improve my IT skills. My greatest passion in life is using my technical know-how to benefit other people and organizations. EXPERIENCE IT Technical Support Staff Nov 2022 – to Date Truehost Web Hosting Company, Nairobi • Cleaning compromised client sites. • Provide ongoing maintenance and support for WordPress sites, including updates and backups • Site restoration from the main server and setting new VPS servers. • Providing technical support across the company (this may be in person or over the chat platform, Ticketing system or phone) • Setting up accounts for new users and setting up cpanel accounts. • Updating client wordpress themes and plugins and SSL installation. Clerk Aug 2022 - Aug 2022 IEBC, Elgeyo Marakwet • Verifying voters through biometrics using KIEMS Kit. • Troubleshooting Devices (KIEMS Kit) • Election results from electronic transmission using KIEMS Kit IT Technical Support Jan 2021 - May 2021 ICT Authority Iten-Elgeyo, Marakwet County • Installing and configuring computer hardware, software, systems, networks, printers, and scanners • Monitoring and maintaining computer systems and networks • Responding in a timely manner to service issues and requests • Providing technical support across the company (this may be in person or over the phone) • Setting up accounts for new users • Repairing and replacing equipment as necessary • Testing new technology • Training junior staff EDUCATION Bachelor's Degree in Computer Security and Forensics Sep 2017 - Jun 2022 Jaramogi Oginga Odinga University of Science and Technology Kenya Certificate of Secondary Education Chewoyet High School Sep 2013 - Jun 2016 SKILLS Expert in: • Install and upgrade security systems and measures to enable security within the company e.g., antivirus installation, etc. • Operating System, application, and databases security configurations and Administrations. • Install the software, configure and repair IT systems, networks, printers, and scanners. • Maintain systems and update appropriately with new release versions. • System documentation • Performing Network and security intrusion tests and implementing gaps. • System Backups. • Providing IT support services to staff. • Knowledge in using Cybersecurity tools and techniques for Network Defense • Training junior staff on the correct use of IT resources and IT security rules. • Network configuration and cabling. • Knowledge in using MS Excel, PowerPoint, and word. Intermediate in: • Programming ability in Python. Personal Attributes: • Excellent Communication skills. • Team player. • Attentive and sticks to instructions given • Self-discipline • Interpersonal skills • Ethical • Troubleshooting and problem resolution skills LICENSES & CERTIFICATIONS Introduction to Cybersecurity 2022 Kenyatta University Pentest Fundamentals 2019 Cybrary - CC-bbe843f0-c3d-fc-fecb- Aws Cloud Practitioner- Kodekloud Platform REFERENCES 1. Lydia Kemei (ICT Authority Elgeyo Marakwet County)-. Emmanuel Kimani (IT Support Engineer )-. Kibera Daniel System Adminstrator-