Horacio Valderrama

HORACIO M. VALDERRAMA - |-CALL CENTER AGENT Independent bilingual contractor, enthusias c and mo vated to work as a remote customer service representa ve. With excep onal organiza onal skills, able to help customers, solve problems, and make an impact, with the goal of a flexible weekend gig, a seasoned, confident, self-star ng, communica on specialist with extensive customer support experience on the phone, able to work remotely, highly organized and intui ve, a capable mul tasker. Professional skills __________________________________________________________________________________ Able to handle a high volume of inbound calls and delivering efficient and friendly customer service. Able to assist with customer move-ins, move-outs, and payment processing for a self-storage facility. Able to provide clear, persuasive informa on about our storage solu ons to poten al customers. Able to use ac ve listening to resolve customer concerns and provide posi ve outcomes. Able to maintain accurate records in the CRM, documen ng all interac ons. Able to build las ng customer rela onships that support business growth. Professional Experience _____________________________________________________________________________ INDEPENDENT CONTRACTOR, LANGUAGELINE SOLUTIONS (REMOTE.) AGS 2024 – MAR 2025 Agent in this bilingual medical interpreta on Call Center. With remote telephonic interpreta on services for limited Spanish speaking medical staff trea ng limited English-speaking pa ents within a medical se ng, banking services, legal se ngs. Ensuring compliance with the good interpreta ons service prac ces. SENIOR MANAGER, CDAS SUPPORT, SRL DE CV (ENSENADA, B.C.) FEB 2020 – MAY 2024 Back-office administrator of this medical BPO Call Center. Repor ng directly to the CEO of the company Ortho Engineering LLC in Los Angeles, CA., Managing the Back office, supervised up to 50 employees, preparing monthly budgets and bi-weekly payroll bills, the bi-weekly payment of the payroll. Supervising daily opera ons, and services and vendors payment, OPERATIONS MANAGER, MOTION INDUSTRIES (TIJUANA B.C.) JAN 2019 – AGS 2019 In 2019 oversaw the opening of the Mo on Industries branch in Tijuana, repor ng directly to the Business Development Manager of the company in Birmingham, AL. Planned, directed, or coordinated the day-to-day purchase opera ons of the distribu on center, ensuring it was completed on me and within budget. Responsible for ini al inventory, the warehouse management, the day-to-day control of equipment and materials, the daily sales from quo ng of products to clients, ge ng quotes from suppliers and vendors to the sale opera ons and logis cs of delivery of merchandise to clients. BUSINESS DEVELOPMENT, PROTIVITI (REMOTE.) FEB 2017 – AGS 2018 Developed contacts with senior execu ves of companies in the northwest of Mexico for Pro vi . Repor ng directly to the CEO of the company in Mexico City, par cipated in twelve external and internal audit projects and five financial due diligence projects. I was part of American audit teams helping them to ensure compliance with opera onal indicators, traveling 50% of the me to the audit loca ons to help direct the Mexico team. Educa on/Cer fica on ______________________________________________________________________________ BACHELOR'S DEGREE IN BUSINESS, Professional license number- Addi onal Quali es ________________________________________________________________________________ 4+ years of call center experience, with a focus on inbound calls. Ability to handle high call volumes while providing top-notch service. Strong communica on skills and the ability to connect with diverse customers. High a en on to detail, organiza on, and mul tasking abili es. Cri cal thinking skills with a proac ve problem-solving approach. Available to work weekends only (Saturday & Sunday). Available to work within US me zones. With an internet speed of at least 385 Mbps download and 321 Mbps upload.