Horacio Ruiz

Horacio Christopher Ruiz Address: 5501 NW 185th St, Miami Gardens, Florida. 33055 U.S. Phone: - Email: horacio.cr.belair1107@ gmail.com Education: Bachelor’s of Science in Management Information System. ● Keiser University, Fort Lauderdale: ○ Minor in Business Administration Bilingual: ● ● Spanish (Native - Advanced) English (Native - Advanced) EXPERIENCE: Welocalize - Quality Ads Rater - 8352 Clairemont Mesa Blvd, San Diego, CA 92111 Nov. 2021 - Current ● ● ● ● Enhancing the variety of AI data. Analyzing and providing feedback on text, web pages, images, and other types of information for Google using an online tool. Use Ewoq Software to qualify an average of 1,200 tasks per week. Provide exceptional analytics base on familiarity with vary online research tools and extensive knowledge of web use. Concentrix - Tier II Advocate - Customer Service - Technical Support 8000 Bay Meadows Way, Jacksonville, Florida 32256. Jul. 2020 - Sept. 2021 ● Responding to clients request at call, and provided troubleshooting steps on majority of computer operating system(Windows); Printer issues, Blue Screen Of Death, Update issue, Report of Bugs. ● ● Use Helpdesk to complete an average of 20 tickets per day. Advise customer on how to use laptop/computer more optimally, provided performance assistance, as well and separate service like office and suites products. Maintaining Hardware and computer peripheral drivers; and update operating system software. And completing job report. ● California Marketing Group - On-call CSR - Technical Support 8352 Clairemont Mesa Blvd, San Diego, CA 92111 Aug. 2018 - Jun. 2020 ● ● ● The primary responsibility of the position is to make outbound calls to conduct a political poll. Install and update company software and hardware as needed. Create value for our clients by exceeding their goals and expectations as their business partner of choice. TekTronix - Technical Support 14150 Southwest Karl Braun Drive, PO Box 500 Beaverton. Aug. 2018 - Jun. 2020 ● ● Install, modified and make minor repairs to computer software. Document software and hardware updates. ● Implementation of networking, locally and cloud based using Windows Remote File Sharing. ● Evaluating vendor-supplies software by testing software compatibility with existing company’s hardware. Skills and Expertise: ● ● ● ● Proficient in MS Word, Excel, PowerPoint, Exchange, Outlook, Project. Intermediate Fluency in SQL, MySQL, HTML5, CSS, Python Project Management and Resource Planning. Able to Use MacOS, Windows 10/11/8.5/7/XP, Linux OS. Diploma: