Hope Viloria

LILIBETH HOPE V. CERVANTES EXECUTIVE VIRTUAL ASSISTANT I LEAD GENERATION SPECIALIST I ADMIN ASSISTANT - - Philippines EDUCATION PROFESIONAL SUMMARY Associate Degree in Computer Science Highly organized and dependable Executive Virtual Assistant with Integrated Computer School Foundation 2005 – 2007 Social Entrepreneurship over 16 years of experience across finance, education, customer service, and virtual support. Proven success in supporting CEOs, law firms, and real estate professionals with calendar management, lead generation, recruitment, CRM upkeep, and policy implementation. Recognized for excellent communication, high attention to detail, and reliable task execution. University of the Philippines Open University Seeking to partner with established entrepreneurs and small February 2025 remote support professional. CORE SKILLS Calendar & Email Management LinkedIn Lead Generation & Recruitment CRM Management & Data Entry Social Media Content Planning & Schedulingg Client Onboarding & Offboarding Policy Compliance & HR Admin business owners who value loyalty, initiative, and critical thinking in a PROFESSIONAL EXPERIENCE Executive Virtual Assistant Outsourced VA Supported law and real estate firms in daily operations Managed policies and documentation with precision Handled CRM and social media updates (Zoho, LinkedIn) Administrator Assistant (Data Entry Specialist) Virtual Connection CRM: The Circle, Bigin, Paragon, Zoho Socials, Ulink Customer Service Representative & HR Ensured compliance in payroll and company policies Trained in payroll, tax, and benefits processes Commended for excellent attendance and client feedback Admin Assistant / Liaison Officer Admin: Google Shepherd’s Baptist Christian Academy Zoom, ClickUp Specialized Apps: Descript, Popstream App, Remote Landlordh Apr 2015 – May 2022 Delivered timely, accurate responses for high-value clients Communication & Workspace, Outlook, Jan 2023 – Apr 2023 Encoded bills, sent statements, maintained client records JPMorgan Chase & Co. PH TOOLS & SOFTWARE Sept 2023 – Present Jun 2007 – Apr 2015 Handled HR, registrar, and cashier roles Led documentation and business paper organization ACHIEVEMENTS 🏅 Best Employee Award – Recognized for stellar customer feedback and perfect attendance 🚀 Promoted to Executive VA due to critical thinking, initiative, and excellent client handling