HOPE ADAOBI UBA
Enugu State, Nigeria
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PROFESSIONALSUMMARY
Dedicated and customer-focused professional with extensive experience in executive assistance, real estate sales, and customer support across diverse
industries. Proficient in providing exceptional customer service, resolving conflicts, and addressing inquiries with empathy and efficiency. Skilled in
technical support, appointment setting, and utilizing various communication tools such as Trello, Calendly, and Zoom. Adept at building strong
teams, adapting to new challenges, and fostering collaborative environments. Known for effective problem-solving, time management, and active
listening. Eager to bring this blend of experience and proficiency to a forward-thinking organization where innovation and customer satisfaction are
paramount.
RELEVANTSKILLS
CustomerServiceSkills
Problem solving
Conflict resolution
Customer focused
Customer care
TechnicalSkills
Technical support
Appointment setting
CommunicationSkills
Effective
communication
Collaborative synergy
Adaptability
SoftSkills
Empathy
Critical thinking
Active listening
Team work
Time management
Troubleshooting
Organization
Tools Proficiency
Trello (Expert)
PickTime(Expert)
HubSpot(Intermediate)
Zoom,Googlemeet,MicrosoftT
eams(Expert)
Asana(Intermediate)
Calendly(Expert)
Intercom(Intermediate)
Freshdesk(Intermediate)
ClickUp(Intermediate)
Apollo(Basic)
Lemlist (expert)
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WORK HISTORY
03/2021 to
06/2023
Executive Assistant
TONLYN ENTERPRISES
Acted as the main contact point, proficiently managing calls, messages, and emails to ensure
smooth communication.
Introduced a digital system for document management, boosting retrieval efficiency by 40%
and cutting down search time for vital reports by an average of 25% across departments.
Orchestrated travel logistics for executives, guaranteeing streamlined and productive trips.
Managed call screening, message prioritization, and the escalation of urgent matters to
appropriate channels.
Organized and executed events, conferences, and meetings with precision, delivering on-site
support.
Implemented efficient filing systems, both physical and digital, to facilitate easy access to
records and data.
Analyzed data, crafted comprehensive reports, and presented findings to support strategic
planning and decision-making.
23/2013 to
02/2015
Customer Service Agent
KELEX PHOTOS
Initiated customer engagement, efficiently handling a high volume of inbound calls and
resolving complaints in a timely and professional manner.
Achieved rapid ticket resolution, ensuring prompt issue closure and enhancing customer
satisfaction.
Proactively generated leads, driving business growth and revenue increase by 20%.
Effectively managed a dynamic appointment calendar, ensuring seamless scheduling and
minimized conflicts.
Maintained meticulous records of client interactions, ensuring accurate data and informed
decision-making.
Improved customer retention by 27%, fostering long-term relationships and loyalty.
EDUCATION
Bachelor of Art
History and international Relations
Abia State University Uturu -Abia State, Nigeria
TRAINING AND CERTIFICATIONS
Digital Witch Support Community 2024
Digital IT Support Skills
Customer Relationship Management
Technical support
Telemarketing
Airbnb, Lead Generation, Email marketing and Appointment Setting
OtherTraining
Graphics,
Conversant with Canva
A graphic design contributor with postermywall
Social media management
Social Media Tools (Whatsapp, Facebook, Instagram, Telegram) Usage and Automation
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