Hope Telekiso

With several years of experience in customer service, travel consulting, and lead generation, I am confident in my ability to contribute positively to your team. I bring with me a solid track record of delivering exceptional service to international clients, strong communication skills, and a proven ability to work in fast-paced, target-driven environments.

My professional journey began in 2018 when I qualified as a flight attendant at EPT Aviation College. Since then, I have worked across a range of industries, from BPO and retail to travel and logistics. At iContact BPO, I served both as a Solutions Agent for Netline Corporation and later as a Customer Service Representative for Colony Brands. These roles involved handling international calls, managing customer inquiries and complaints, offering tailored business resources, and supporting order and delivery processes through partners like FedEx and USPS.

More recently, I have specialized in the travel industry, working as a Travel Consultant for Direct Ferries and now at Ashore BPO (Open Ferries). I assist customers globally with travel bookings, amendments, cancellations, and payment processing—while ensuring all interactions comply with data privacy laws such as POPIA and GDPR. I am experienced in using platforms like Zendesk, Droplet Tech, BTS CRS, and more.

I pride myself on my adaptability, professionalism, and a warm, solution-oriented approach to customer service. Whether working independently or collaboratively, I consistently strive to exceed expectations and provide an excellent client experience.

I would welcome the opportunity to bring my energy, skills, and dedication to your team. Thank you for considering my application. I look forward to the possibility of discussing how I can contribute to your company’s continued success.