Hope Sunday

 Hope Sunday #96 Stars Avenue City-Contact #:- Professional Background Sales Manager Genius School Club February 2023 – August 2023 Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships. Sales Specialist Kiddio School August 2021 – October 2022 . Help to determine pricing schedules for quotes, promotions, and negotiations. Develop team members through motivation, one-on-one coaching, product training and assignment delegation. Serve as conduit between front-liners and the management; ensuring that program goals, product updates and process changes are cascaded with timeliness. Educating prospects on products through calls, trainings, and presentations, and providing existing customers with exceptional support Responsible for selling a company's products by identifying leads Customer Service Specialist Diamond global logisticsOctober 2018 – February 2019 Provided support and organizational structure to the program. Provided quality services in line with company policies Responded to customers queries Sales Specialist Kings and QueensJanuary 2016 – July 2018 Handled Tier 1 and Tier 2 for 2 LOB’s (Phone and Chat / Email Support). Manage the day-to-day plannings First liner that pitches company product Outbound calls to clients and emailing Customer Service Specialist Talakia EnterpriseJuly 2014 – January 2016 Implemented projects on a program-level. Manage the day-to-day planning, operation and performance of 15 - 25 agents; ensuring the delivery of program KPI’s such as Service Level, CSAT, Quality, AHT, Productivity and Attrition Rate. Responded to customers to solve queries about company's product Multitasked. Customer support specialist Outsource Global March 2012– May 2013 Provided customer service to account holders Provide advanced level of customer support; with focus on meeting customer's needs and provided quality services. Education Paau University Statistics - Sta. Lucia High School Secondary Education- Skills Professional Communication Skills Coaching Business Analytics Project Management Personal Commitment Leadership Self-Management Independent Learning Integrity Technical Microsoft Office G Suites / Google Office tools/amocrm/bitrix24/Trello/Rubitime/Toolkit Trainings Brilliant @ the Basics Coach to Lead Client Management Stress Management Corporate Culture Coaching for Excellence Character References Available upon request.