HOPE OWA OKUMBO
Customer Service Support | Administrative Assistant | Digital Marketer |Virtual Assistance | French–English Translator
PROFESSIONAL SUMMARY
Highly organized and reliable Customer Service and Administrative Support professional with experience in digital
marketing, virtual assistance, and language translation (French–English). Skilled in managing customer
communications, administrative tasks, scheduling, documentation, and digital tools in remote environments. Strong
communicator with a customer-focused approach and excellent time-management skills.
CORE SKILLS
Customer Service & Support
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Email, chat, and phone customer support
Client inquiry handling & follow-ups
Complaint resolution & problem-solving
Professional communication & active listening
Relationship management & customer retention
Administrative & Virtual Assistance Skills
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Calendar & schedule management
Data entry & document management
File organization & record keeping
Meeting coordination & note-taking
Task prioritization & workflow support
Online research & report preparation
PROFESSIONAL EXPERIENCE
MOUNT OLIVES SCHOOL
French Teacher: March 2014 - July 2017
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Planned and delivered engaging French language lessons aligned with curriculum standards
Taught reading, writing, listening, and speaking skills to students of varying proficiency levels
Developed lesson plans, assessments, quizzes, and exams to track student progress
Used interactive teaching methods, multimedia tools, and real-life conversations to improve fluency
Evaluated student performance.
SOKA SHIPPING LTD
Customer Service: June 2024 - December 2024
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Provided professional customer support via email,
chat, and phone, resolving inquiries efficiently
and ensuring high levels of client satisfaction.
CHRISQUAH AGENCIES
Virtual Assistant: January 2025- April 2025
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Managed administrative tasks including email handling,
calendar scheduling, and appointment coordination
Handled invoicing, data entry, and basic bookkeeping tasks
Maintained confidentiality while handling sensitive information.
EDUCATION
Bachelor’s Degree
Université of Lomé
September 2010 – August 2013
Diploma
Olives Training Center
January 2006
CERTIFICATIONS & TRAINING
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Diploma – Olives Training Center
Digital Marketing & Social Media Management Training
ADDITIONAL INFORMATION
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Open to remote and hybrid roles
Strong attention to detail and confidentiality
Comfortable working with international clients and teams
