Hope Murzynsky

Hope Murzynsky Saint Augustine, FL-- Executive Administrative Assistant EXPERIENCE SKILLS PuroClean, Saint Augustine, FL —Office Manager ​Attention to Detail July 2023 - ​Brainstorming Addressing customer needs and concerns, with notifications to management and ownership as required Answering calls, delivering customer service, and recording messages. Scheduling technician appointments and inspections Maintaining job documentation to brand standards Managing compliance documentation and general files Coordinating incoming and outgoing mail and shipments Tracking office supplies and equipment inventory Coordinating third-party services at the main office and job sites Supporting marketing by monitoring incoming leads Itel Laboratories, Jacksonville, FL —Support Specialist June 2018 - July 2023 Delivered courteous and professional customer interactions Demonstrated excellent interpersonal and oral communication skills Effectively handled escalated issues and reported them to management Maintained meticulous call records and documented interactions Excelled in critical thinking and problem-solving, answering customer questions Trained new staff members and conducted outbound and inbound calls Beltway Animal Hospital, Jacksonville, FL — Kennel Technician February 2014 - June 2018 Maintained high levels of organization and cleanliness in animal care areas Managed animal movement and location transitions within the facility Completed assigned tasks and undertook additional responsibilities as needed Sanitized dog yards, cages, and service areas, reporting daily observations Assisted in training new staff and ensuring dog care protocols were followed EDUCATION FSCJ, Jacksonville FL — High School Diploma June 2013 ​Coordination ​Active Listening ​Compassion ​Commitment