Hope Faith Gano

HOPE FAITH GAÑO Executive Virtual Assistant | Medical & Recruitment Support Proactive and resourceful Executive Assistant and Virtual Support Specialist with strong experience in recruitment, healthcare support, and executive operations. Skilled in managing end-to-end hiring processes, medical scheduling and coordination, and client communications. Known for improving team efficiency, ensuring timely task completion, and delivering consistent client satisfaction. Proficient in tools such as RingCentral, ClickUp, Gorgias, Ohmd, eVisit, and Google Workspace. EDUCATION- BS TOURISM MANAGEMENT UM TAGUM COLLEGE SKILLS • Executive & Administrative Support • Customer Service & Communication • Social Media Management & Content Creation • E-commerce Operations & Order Management • Project & Task Management • Expense Tracking & Reporting • Travel Planning & Booking Coordination Technical Skills Communication & Support: Gorgias, RingCentral, Outlook, OhMD, GoHighLevel Project Management: ClickUp, Monday.com, Notion, Slack, Trello Marketing & Design: Klaviyo, Instantly, Meta Business Suite, Canva E-commerce & Web: Shopify, Etsy, GoDaddy, Squarespace Scheduling & Calendar: Google Calendar, eVisit Medical & Health Tools: Elation, MDToolbox, Zentake Data & Finance: Google Sheets, Weel Travel & Booking: Sabre WORK EXPERIENCE April 2025 - Present Freelance Executive Assistant (Part-time) • Managed the lawyer’s calendar, scheduled events and court-related appointments, and handled both personal and professional email correspondence. • Assisted in travel planning and bookings for work and personal needs. • Ordered personal items and coordinated deliveries as requested. • Collected, organized, and maintained legal and administrative documents to ensure accessibility and smooth workflow. August 2024 - Present Southern Kitchen and Grill | SevenOverTwentyFour Executive Assistant | Customer Service & Recruitment Support • Leads the hiring process including posting jobs, screening candidates, conducting interviews, and onboarding new hires. • Provides administrative support by managing inboxes, calendars, and internal/external communications. • Handles medical-related customer service using Ohmd, eVisit, and Outlook – including patient inquiries, appointment scheduling, and coordination with providers. • Updates Shopify product listings, processes orders, and coordinates with vendors to ensure timely fulfillment. • Tracks expenses, prepares reports, and assists in performance and schedule monitoring. • Resolves customer concerns via RingCentral with professionalism and empathy. February 2025 - March 2025 Maincode Hiring & Admin Support (Short-term) • Managed the executive’s calendar, appointments, and email correspondence. • Supported recruitment by managing applicant flow through Dover and scheduling interviews. • Assisted with office admin tasks including procurement, research, and expense tracking March 2023 - December 2023 The Kindness Company Customer Support Representative January 2022 - April 2023 The Virtual Hive Social Media Manager