Hope Ejaita Ikirigbe | Freelancer Resume

IKIRIGBE HOPE EJAITA Executive Virtual Support | Streamlining Workflow, Client Care & Travel Management 📧-| 📞 - | 🌐 LinkedIn.com/in/hope-ikirigbe Professional Summary Certified Executive Virtual Assistant and Customer Support Specialist with proven experience in executive support, client communication, project coordination, and administrative management. Skilled in managing calendars, email correspondence, travel logistics, and confidential records while leveraging tools like Trello, Asana, Google Workspace, Salesforce, and Zoho to streamline workflows. Known for proactive problem-solving, attention to detail, and delivering exceptional client experiences that drive efficiency, productivity, and satisfaction. Core Competencies ● Executive Calendar & Schedule Management ● Email & Professional Correspondence ● Client Communication & Relationship Management ● Meeting & Virtual Event Coordination ● Travel Planning & Multi-Destination Itineraries ● CRM Systems & Database Management (Salesforce, Zoho) ● Project & Workflow Coordination (Trello, Asana, Google Workspace) ● Confidential Document Handling & Reporting ● Time Management & Prioritization ● Administrative & Technical Troubleshooting Professional Experience Executive Virtual Assistant & Customer Support Specialist (Remote) Target One Property, Dubai, UAE | Jul 2024 – Present ● Delivered executive-level support by managing high-volume email correspondence and complex calendars, improving scheduling efficiency by 25%. ● Coordinated virtual meetings, agendas, and minutes, enhancing team productivity by 30%. ● Organized and managed end-to-end travel itineraries, ensuring seamless logistics and reducing booking errors by 30%. ● Maintained accurate digital records and reports with 100% precision using Trello and Asana. ● Provided proactive client communication and support, increasing overall satisfaction and engagement. Customer Support & Administrative Coordinator Ambassador Star Trading LLC, Dubai, UAE | May 2022 – Mar 2024 ● Supported daily administrative operations, preparing reports, proposals, and presentations that boosted client engagement by 20%. ● Delivered multi-channel customer support (email, chat, phone), consistently achieving a 95% satisfaction rating. ● Managed and updated CRM databases (Salesforce, Zoho), improving lead tracking and follow-up efficiency by 50%. ● Assisted in event scheduling and coordination, reducing client conflicts by 35%. ● Coordinated client travel arrangements, aligning bookings seamlessly with schedules and meetings. Certifications & Training ● Executive Assistant Certification | 2025 ● Customer Service Certification | 2025 ● Project Management Certification | 2025 Technical Skills ● PowerPoint (Presentations & Deck Design) ● Google Workspace (Docs, Sheets, Slides, Gmail, Calendar) ● CRM Systems (Salesforce, Zoho) ● Calendar Tools (Outlook, Google Calendar, Calendly) ● Project Management Tools (Trello, Asana) ● Travel Booking & Itinerary Platforms