Hope Ejaita Ikirigbe

HOPE EJAITA IKIRIGBE Executive Virtual Assistant | Customer Support Specialist United Arab Emirates PROFESSIONAL SUMMARY Results-driven Executive Virtual Assistant and Customer Support Specialist with 2+ years supporting C-suite executives and high-volume client environments. Proven record of recovering 25–30 hours weekly for leadership by taking full ownership of operational tasks, from executive communications and project coordination to end-to-end client support. Skilled at building long-term client relationships, resolving recurring issues before they escalate, and maintaining consistent team output in fast-moving, high-stakes environments. Combines human judgment with AI tools to deliver outcomes that are accurate, timely, and built to last. PROFESSIONAL EXPERIENCE Executive Virtual Assistant & Customer Support Specialist Target One Property | Dubai, UAE | July 2024 – Present •​ Recovered 25–30 hours weekly for senior leadership by taking full ownership of scheduling, communications, and follow-ups across 50+ weekly meetings, zero conflicts, zero missed commitments. •​ Cut client response times by 25%, directly improving satisfaction scores and reducing repeat inquiries through structured communication protocols. •​ Prepared error-free quotations, invoices, reports, and executive presentations, protecting leadership's credibility with clients and partners. •​ Maintained organized client records and communication logs, eliminating the hours previously lost to disorganized data and missed handoffs. Customer Support & Administrative Coordinator Ambassador Star Trading LLC | Dubai, UAE | May 2022 – Mar 2024 •​ Managed 200+ monthly client inquiries, achieving a 95% satisfaction rate by resolving issues with speed and empathy, turning frustrated clients into loyal ones. •​ Boosted team productivity by 20% through efficient coordination of interviews, meetings, and internal communications across departments. •​ Reduced invoice discrepancies by 15% and sustained CRM data accuracy, eliminating a persistent source of operational errors and client friction. •​ Built and maintained long-term client relationships through consistent, professional follow-through, contributing to repeat business and referrals. SKILLS & TOOLS Executive Support | Client Communication & Relationship Management | CRM Management | Task & Project Coordination | Customer Issue Resolution | Documentation & SOPs | Data Accuracy & Record Keeping | Remote Team Collaboration | Confidentiality & Discretion | AI-Assisted Productivity Tools: HubSpot | Trello | Asana | Google Workspace | Calendly | Slack | Zoom | ChatGPT | Claude | CRM Software | Microsoft Office EDUCATION & CERTIFICATIONS High School Diploma Executive Assistant, Customer Service & Travel Planning Certifications AI Foundation & Prompt Engineering Mastery Oct 2012 July 2025 Jan 2025