Hope Banyana Molalapata

HOPE BANYANA T. MOLALAPATA Registered Nurse, Medical Virtual Assistant – Administrative, Clinical & Billing Support PROFESSIONAL SUMMARY Registered Nurse with 13 years of comprehensive clinical experience, skilled inpatient assessment, care planning, medication administration, chronic condition management, and accurate clinical documentation. Adept at working in fast-paced healthcare environments and supporting multidisciplinary teams with strong clinical judgment and patient-focused care. In addition to extensive bedside nursing experience, I bring proven capability as a Medical Virtual Assistant, supporting U.S. healthcare providers with appointment scheduling, insurance verification, EMR management, chart preparation, prior authorizations, and HIPAA-compliant communication. I combine deep clinical knowledge with strong administrative and technical skills to improve workflow efficiency, reduce provider workload, and enhance patient experience. CORE COMPETENCIES • • • • • • • • • Appointment Scheduling & Calendar Management Insurance Verification (Eligibility, Benefits, Copays) Prior Authorizations & Referral Coordination EMR/EHR Documentation Chart Prep, Clinical Documentation & Inbox Management HIPAA Compliance & PHI Security Patient Communication (Calls, SMS, Email, Portal Messages) Telehealth Coordination Workflow Optimization & Administrative Organization PROFESSIONAL EXPERIENCE Medical Virtual Assistant – Remote Self‑Employed / Freelance | Feb 2024 – Present • • • • Schedule and manage 150+ patient appointments monthly across multiple U.S. time zones (EST, CST, PST). Prepare charts prior to appointments, ensuring accuracy of medical history, medications, vitals, and clinical notes. Assist with prior authorizations, referral processing, claims documentation, and follow‑ups with insurance representatives. Manage EMR tasks including data entry, progress note updates, and patient communication logs. • • • Handle inbound/outbound patient calls, averaging 40–60 calls daily, including appointment reminders, triage inquiries, and follow‑ups. Coordinate telehealth sessions, send visit links, troubleshoot access issues, and ensure smooth provider workflow. Maintain HIPAA‑compliant communication and secure handling of all patient information. Registered Nurse Ministry of Health | 2012 – 2024 • • • • • Delivered comprehensive nursing care, performed assessments, and documented patient progress with accuracy and confidentiality. Collaborated with multidisciplinary teams to develop treatment plans and ensure continuity of care. Educate patients and families on medications, treatments, and health maintenance strategies. Trained and supervised junior nursing staff, ensuring adherence to clinical and safety protocols. Maintain detailed electronic health records and coordinated with physicians for updates and follow‑up care. EDUCATION Bachelor of Science in Public Health – University of Africa (Ongoing, Graduating 2026) Higher Diploma in General Nursing – Kanye Seventh Day Adventist College of Nursing (2012) CERTIFICATIONS HIPAA Compliance Certification (Valid) TECHNICAL SKILLS • • • EMRs: Adaptable to many Tools: Zoom, Teams, Google Workspace, Microsoft Office, RingCentral, Slack AI Tools: ChatGPT for documentation, workflow automation & summarization