Hope Asonsere

Hope Asonsere I am a dynamic professional with over 4 years work experience in customer support. An expert in client relationship building also skilled in CRM software and training, I excel at resolving technical issues and enhancing customer satisfaction. Email-m Work Experience Elis early enterprise | Lagos Nigeria Customer Support Assistant Nov.2023 - Jan.2025 Skills Art and crafts Reviewed incoming emails and calls daily to ensure they are addressed Event management ff promptly and e ectively. Maintained up-to-date records of customer interactions, transactions and Critical thinking feedback using CRM software tools. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials. Elis Early Enterprise | Lagos Nigeria Expectional communication Multitasking abilities Airbnb host Feb.2023 - Nov.2023 Managed social media accounts for each property listing, engaging potential customers through targeted campaigns. ffi Responded quickly and e ciently to any maintenance requests from guests or owners. fi Handled administrative tasks such as ling paperwork, updating databases. Mandy corporation | Ogun state Nigeria Technical support assistant Jan.2022 - Nov.2022 Provided technical assistance to customers and employees in person, over the phone, and via email. Handled customer complaints and escalated issues according to procedures. Interpreted and communicated customer issues through internal case tracking system. Languages English Provided guidance in setting up secure wireless connections for home networks. Gandh Lawson | Benin Nigeria Customer care intern Mar.2019 - Dec.2019 Demonstrated ability to multi-task while maintaining attention to detail. Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints. Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills. ffi Processed customer orders accurately and e ciently. Use of CRM tools to manage customer inquiries. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials. Education Yaba College of Technology | Lagos Biochemistry , HND Feb.2014 - Feb.2017 Carried out a project identifying the photochemical constituent and the antimicrobial activities of cupaniodes Lecaniodiscus plant. Yaba College of Technology | Lagos Nigeria Science laboratory technology , National diploma, ND Feb.2010 - Jul.2013 Teamed with graduate degree students to work on their thesis project which was on ground water salinity delineation in coastal area. Certificates/ Udemy Project management Nov.2024 - Jan.2025 Digital marketing/ Coursera- Customer relationship management/Coursera- Fundamental of IT support/ Coursera 2019. 02 - 2019. 03 Volunteer Mar. 2019 - Jul. 2019 Raised awareness of Autism Spectrum Disorder and the importance of early intervention in the local community through active engagement and educational initiatives. Collaborated with healthcare professionals and community organizations to ff create a network of resources and support for families a ected by Autism Spectrum Disorder. Maintained accurate and detailed records of each child's progress, ensuring ff e ective monitoring and evaluation of therapeutic interventions. Proofread all written materials, including educational resources and informational brochures, to ensure accuracy and clarity of information.