Hope Almendralejo

VANI AH HOPE ALMENDRALEJO Sta. Teresa, Jordan, Guimaras-- OBJECTIVE Bachelor of Science in IT has given so much edge when it comes to technology, troubleshooting and working remotely. To make use of my expertise in Customer Service and problem solving as a Virtual Assistant where I am able to provide professional services while meeting deadlines on time. Willing to be trained but can easily be very dependable when given a task or any project. P E R S O N A L D E TA I L S Nationality : Filipino Age : 28 Whatsapp : - Skype :- EXPERIENCE SKILLS Grand Teton Professionals, LLC January 2018 - January 2019 Assistant for the CEO of the company(Virtual) Adress: 261 S Main Street, #335 Newtown CT, 06470 • Virtual conference with the CEO and his clients • Note and file all important and even confidential details and update it to the CEO and clients from time to time. • Keep clients posted • Organize and manage CEO's schedules Virtual Assistant Conibee (Asia) PTE LTD February 2019 - March 2020 Customer Service | Email Support | E-commerce Adress: 50 TAGORE LANE #03-4L, ENTREPRENEUR CENTRE SINGAPORE, 787494 • Giving quality Customer Service specially through Email Support. • Attend to customer queries and complaints • Process and track orders • Used tools such as Shopify, Aliexpress, Zendesk, Reamaze, 17Track, Bigcommerce and Basecamp Alex Miller Credit Repair March 2020 - April 2021 Account Processor | Credit Repair Specialist Address: 440 Louisiana St Houston, TX, USA • Process credit repair. • Used tools such as DisputeFox, IdentityIq, MyscoreIq, TransUnion, Equifax, and Experian TruAlliant BPO Inc. May 2021 - June 2022 Customer Service Representative | Voice | Email Support • Proficient in Sales Account like Health insurance such as Medicare, Obama Care and Auto insurance. Also, life insurances in the US. • Compiled competitive analysis for prospect emails that exceed quoted prices on company products Make Credit Great Again May 2022 - June 2023 Social Media Manager(Part time) Used tools such as Asana, Photoshop, Canva Pro, Facebook, Instagram, Tiktok, Linkedin,Gorgias Customer Service E-commerce Computer Skills Data Entry Customer Support Microsoft Office- Word, Excel, Outlook, etc. Writing Email handling Technical Support CRM Tax Rebate Specialists August 2022 - March 2023 Virtual Assistant Processor|Bookkeeping Adress: 1645 PALM BEACH LAKES BLVD, SUITE 1200, WEST PALM BEACH, FL, 3340 • Properly relay confidential information. • Process Tax Rebates Applications and exceeded given quota per day. • Mastered accounting prestigious company payrolls. • Used tools such as Kintone, Chatwoot, Adobe Acobat, Quickbooks, and MS Excel MbokProperties Holding LLC April 2023 - August 2023 Real Estate CSR | Project Manager Address: VIRGINIA BEACH, VA •Lead Gen •FSBO •Google Voice •Property Radar •Zillow •Craiglist •Zoho •Reireply •Atlassian Jira •Microsoft Suite and Teams E D U C AT I O N West Visayas State University- Bachelor of Science in Information Technology Door of Faith Bible School- Ministerial Course Graduate