Hope Akpan

Hey there! I’m a passionate professional with 4 years of hands-on experience in both customer support and virtual assistance. My goal is to provide you with a seamless experience, whether it’s helping customers or keeping your business organized. I thrive on making every interaction enjoyable and ensuring everything runs smoothly behind the scenes.

My Expertise Include:

• Customer Support Skills:

Multichannel Support: I’m comfortable providing help through email, live chat, phone, and social media, ensuring your customers feel valued no matter how they reach out.

• Ticketing Systems Pro: Experienced with Zendesk, Salesforce Service Cloud, and Intercom, I can manage inquiries effectively and keep your customers happy.

• Problem Solver: I love tackling challenges and addressing customer concerns with empathy and clarity, leaving everyone with a smile.

• Feedback Champion: I gather customer insights to help inform improvements and keep your services top-notch.

Virtual Assistance Skills:

• Project & Calendar Management: I keep schedules organized and coordinate meetings, making sure nothing slips through the cracks.

• Data Entry & File Management: Detail-oriented and efficient, I maintain accurate records and ensure everything is easily accessible.

• Communication Whiz: I handle inbound inquiries with professionalism and warmth, keeping communication clear and effective.

• Light Bookkeeping & CRM Management: I can help with invoicing, expense tracking, and managing CRM tools to enhance client interactions.

Why You Should Choose Me:

• Versatile & Dynamic: My combination of customer service and administrative skills means I can adapt to whatever your business needs.

• Quick Learner: I thrive in fast-paced environments and can easily pick up new tools and processes.

• Great Communicator: My friendly approach ensures clear and engaging interactions with clients and customers alike.

• Customer-Centric: I’m all about creating positive experiences while ensuring your operations run like a well-oiled machine.

I’m excited to bring my skills to your team and help you achieve your goals while making your life a little easier along the way!

Let’s chat about how I can support your business and elevate your customer experience