Hope Adeniji

HOPE ADENIJI Oyo State, Nigeria | -- LinkedIn: www.linkedin.com/in/hopeadeniji SUMMARY Highly organized Administrative Manager/ Virtual Assistant with 4+ years of experience Excel in providing exceptional Administrative support to Executives in fast-paced environments Skilled in managing calendars, handling email, booking travel arrangements, coordinating meetings, and general administrative tasks resulting in increased productivity and efficiency Experienced Digital Marketer with a niche in social media management and video editing Completed trainings on Virtual Assistance, Administrative services and Digital Marketing EDUCATION Obafemi Awolowo University – Osun State, Nigeria March 2010 – September 2015 LLB. (Law) Nigerian Law School - Lagos State, Nigeria November 2016 - September 2017 B.L. (Law) WORK EXPERIENCE Director of Administration September 2023 - May 2024 ADR Society of Nigeria - Oyo State, Nigeria Maintained well-structured customer relations, and conflict resolution by handling queries and inquiries timely Led the administrative department of the company, and skillfully managed administrative responsibilities, including meeting schedules, agenda drafting, and minutes taking, handling the company’s email and calendar Managed all company’s activities and schedules and filed detailed reports for the management Executive Virtual Assistant November 2021 - August 2023 Mercy Way Specialist Hospital – Rivers State, Nigeria Successfully executed administrative responsibilities for the CEO, including managing and handling a contact list, managing email for well-structured communication, handling confidential information, and travel arrangements by booking accommodations together with a well-prepared itinerary, meeting schedule, agenda drafting, and minutes taking Achieved seamless appointments set up with/for over 800+ clients by professionally handling the CEO’s calendar and schedule Created and delivered highly praised presentations for, and on behalf of the CEO by doing extensive research, preparing slides for presentations, and ensuring their smooth execution Delivered well-laid-out Data Entry works by carefully following the given instructions. Administrative AssistantFebruary 2019 - January 2020 CLEEN Foundation – Oyo State, Nigeria Skillfully managed all departments in the organization, successfully handled all company’s activities and achieved a well-maintained structure of connection between the Senior management and more than 30 employees Successfully executed administrative responsibilities for the organization, including handling email/calendar for a well-planned company’s schedule, maintenance issues, incident reports, handling of confidential information and conflict resolution, meeting schedule, agenda drafting, and minutes taking, handling clients’ queries and inquiries within the time limit. Received outstanding feedback ratings. Collaborated with management to plan and successfully execute community-building programs that created a positive, multicultural living environment for 500+ people. Administrative ManagerJanuary 2018 - December 2018 Nigerian Bar Association - Oyo State, Nigeria Helped in meeting scheduling, developed agendas, and took detailed minutes of monthly meetings, which brought together 300+ Lawyers to stay updated on the branch’s movement Handled incoming and outgoing correspondence, ensured documentation was up to date, and prepared detailed reports for the management Prepared, handled, and updated regularly an accurate database of over 300+ members VOLUNTEER ACTIVITIES Digital Marketer / Customer Relationship Manager October 2023 - Present Tolaan Empire - Nigeria Overseeing Client relationships by managing customer inquiries, addressing concerns, handling feedback, and ensuring customer satisfaction. Collaborating with internal teams to improve customer experience, and providing engaging and effective customer support through email, chat, and phone. Maintaining engaging social media platforms by overseeing the company's interactions with the public and implementing content strategies on social media platforms. Analyzing engagement data, identifying trends in customer interactions, and planning digital campaigns to build community online. Maintaining a large, up-to-date customer database with meticulous attention to detail, ensuring accuracy and consistency across all records while utilizing software and tools to streamline data entry processes Legal Counsel August 2021 - October 2021 Acefields Attorneys and Solicitors Identified Legal risks and issues, conducted Legal research, reviewed, drafted, and negotiated contracts, agreements, and legal documents for clients, and actively represented clients in Court Legal Counsel February 2020 - July 2021 J.B. Lawson & co. Legal Practitioners - Nigeria Identified Legal risks and issues, conducted Legal research, reviewed, drafted, and negotiated contracts, agreements, and legal documents for clients, and actively represented clients in Court SKILLS Effective communication Technical proficiency Commitment to continuous self-education Organizational skill Critical thinking abilities Time management expertise Proficient writing INTERESTS Administrative tasks Support services Email management LANGUAGES Yoruba - Native English - Fluent Edo - Conversational