Hope Abuka

Abuka Hope Enyo-ojo (BSc Industrial Chemistry) Flat 560, 4th Republic Housing Estate, Lokoja, Kogi State. - /-State Of Origin: Kogi State / Sex: Female Education January 2022 Bachelor Of Science (BSc) Industrial Chemistry First Class Honours. Olabisi Onabanjo University, Ago-Iwoye, Ogun state July 2016 West African Senior School Certificate Federal Government Girls’ College, Kabba July 2010 First School Leaving Certificate Harmony Nursery/ primary School, Lokoja. Academic awards and Skills Grants and Awards Igala Education Foundation Recognition of Excellence for First Class Graduates of Igala Ethnic Extraction – 2022 Graduated Summa Cum Laude And Top 1% in My Undergraduate Class. Literary and Debating Society Certificate of Honour – 2016 Millenium Development Goals ; Public Speaking Certificate of Award 2013 Computer Skills MS Office applications, GuassView, ChemSketch, ChemDraw, etc. Technical Skills IT Skills, Excellent Analytical and Research Skills, Skilled in Several Methods of Sample Analysis Including Liquid Chromatography, Paper and Gas Chromatography, Technical Report Writing And Documentation Soft Skills Communication Skills, Subtle Motivation and Team Management Skills, Good Interpersonal skills, Management and Leadership Skills, Ability to Work Under Pressure and in a Multi-Cultural Setting, Ability to Manage a Multi-Cultural Team, Ability to Work Under Minimal Supervision. Relevant Job Experience September 2024 – Present Customer support officer Oasis management company • • • • • • April 2024 – August 2024 Provide first-level technical support to clients via phone, email, and live chat, ensuring timely resolution of hardware and software issues. Troubleshoot and diagnose technical problems, ensuring quick and efficient resolution to minimize client downtime. Escalate complex issues to senior technicians, maintaining clear communication throughout the resolution process. Maintain detailed records of customer interactions, issues, and resolutions in the company’s support system. Ensure adherence to company policies and SLAs (Service Level Agreements), maintaining high customer satisfaction levels. Provide user training on IT tools and solutions, contributing to customer satisfaction and reducing recurring technical issues. Audit Manager Alpha By-Keez Limited, Asaba, Delta State. • • • February 2024 – March 2024 Validates the integrity of the organization’s processes , systems and information, both financial and non-financial I examine and analyze accounting records to prepare financial statements Preparation of audit reports based on the company’s financial statements Customer Service Associate (Retail Sales Associate) Alpha By-Keez Limited, Asaba, Delta State. • • January 2023 – October 2023 Resolve Customer Complaint and Concerns Responsible for Operating Cash Registers and managing transactions National Youth Service Corps Ministry Of Water Resources and Development, Asaba, Delta State. • Assisting in the Provision of Adequate Sanitation and Maintenance of Water Quality • Assisting in the Monitoring and Evaluation of Projects and programmes for Effective Performance. June 2020 – November 2020 Internship : Unicure Pharmaceutical Industry Limited, Ogun State. • Participated in the Analysis of Raw Materials • Participated Actively in the Production and Packaging Processes of the Drugs • Participated in the Ground Water Purification and Effluent Water Purification Processes • Carried Out Chemical Analysis like Friability Test, Dissolution Test, Disintegration Test, Moisture Test on Processed Drugs