HONEYVERA SAMUEL
Appointment Setting Specialist | Lead Generator I Customer Support Specialist - -
Honeyvera Samuel@ LinkedIn.com
Professional Summary
Experienced and Dedicated Appointment Setter with proven expertise in lead generation,scheduling, CRM tools, and lead management, consistently achieving high customer satisfaction. Proficient in remote collaboration tools, such as Zoom, Microsoft teams and Slack, Adept in CRM systems like HubSpot, Zoho, and CMS for streamlined client interactions. Skilled in conducting inbound and outbound calls, following up on leads, and ensuring accurate record management to enhance client relationships, increasing clients engagement . Known for multitasking, adaptability, and delivering exceptional customer service via chat, email, and phone. Enthusiastic about advancing my skills in lead management, virtual communication, and CRM systems to contribute effectively in a competitive remote team environment.
Core Skills
Remote Communication & Collaboration: Zoom, Microsoft Teams, Slack
CRM & Scheduling Tools: HubSpot, Zoho, CMS, Calendly, Google Calendar
Customer Service: Chat, Email, and Phone Support via Intercom and Zendesk
Mobile friendly tools: Google Drive, Dropbox, Gmail,Zoom App
Appointment Setting & Lead Generation
Essential Skills
Soft Skills
Lead Generation & Appointment Setting
Scriptwriting for Sales Calls
Client Relationship Management
Time Management & Task Prioritization
Communication,& Problem-Solving
High attention to detail, Flexibility and a fast learner.
Technical Skills
Telemarketing & Cold Calling(Inbound and Outbound)
CRM Tools (Apollo.io, HubSpot)
Proficient in Google Workspace (Docs, Sheets, Calendar)
Scheduling Tools (Calendly, Trello, Asana)
Work Experience
Remote Appointment Setter
DSSA Digital Solutions, Port Harcourt
February 2022 – November 2022
Scheduled appointments using tools like Google Calendar, Calendly ensuring clear and timely communication with clients and team members.
Provided high-quality customer support using Intercom and Zendesk, resolving inquiries across chat, email, and phone to maintain a seamless customer experience.
Conducted both inbound and outbound calls to confirm client appointments and follow up on leads, contributing to improved client engagement and retention.
Successfully completed short term projects, delivering quality results in lead management and Customer satisfaction.
Maintained and updated client data in HubSpot and CMS, ensuring precise records for consistent follow-ups and client interactions.
Collaborated with remote teams and Supervisors using Zoom and Slack for task update.
Managed over 40+ client appointments weekly with a 94% accuracy rate via email, phone call, and chat.
Increased client sales leads by 25% through targeted cold calls.
Customer Service Representative I
Loctech
(March 2023- August 2023)
Responded to customer inquiries, providing timely and accurate information.
Resolved customer complaints and concerns, maintaining a positive relationship.
Supported team members in enhancing customer service workflows.
Freelance Virtual Assistant Remote
September 2024 – Present
Conducted targeted cold calls to generate qualified leads, resulting in an average of 20+ scheduled appointments per week with a 70% conversion rate.
Developed and maintained lead pipelines, utilizing CRM tools,( Sales force) to track client interactions and streamline communication.
Utilized Google Workspace, Calendly, and Trello for effective task management and client scheduling.
Implemented appointment-setting strategies that increased client sales leads by 25% in the first quarter.
Wrote and refined sales scripts tailored to client needs, enhancing overall conversion rates and customer satisfaction.
Delivered virtual assistance for various administrative tasks, supporting client operations and enhancing business efficiency.
Education
Virtual Assistant & Project Management Certification
ZFA Digital Solutions
Additional Interests
Enthusiastic about continuous learning in CRM management, remote Collaborated with remote teams using Zoom and Slack for task update communication, and task organization. Committed to keeping current with remote work best practices and client engagement strategies to maximize value and effectiveness in a remote work environment and ability to work with minimal supervision and meet deadlines.
Languages
English (fluent)
Spanish (less)
Certifications
Certified Virtual Assistant
Demo Offer
I offer a 15-minute demo of my lead generation and appointment setting expertise, where I will walk you through my process of using CRM tools and telemarketing strategies to increase sales leads and efficiency.
