Honeyvera Essien Samuel

HONEYVERA SAMUEL ASPIRING APPOINTMENT SETTER I CRM ENTHUSIAST I TRAVEL INTERN-| https://www.linkedin.com/in/honeyvera-samuel- SUMMARY Detail oriented and adaptable beginner in appointment setting and customer service currently undergoing practical training while building industry-ready skills in scheduling, CRM tools, lead generation and virtual communication.Known for being a quick learner,eager to grow, and capable of handling real- world tasks such as booking meetings, managing emails and supporting clients across time zones. Currently exploring opportunities that allow me to contribute while learning on the job. TECHNICAL SKILLS CRM TOOLS: Hubspot,Zoho, Freshsales. SCHEDULING TOOLS: Calendly, Trello, Google calendar Remote Work tools: Zoom, Slack, Soft Skills: Google Drive. Time Management, Fast learner, Communication tools: Flexibility, Attention to Detail. Intercom,Zendesk,Email,Chat,Phone. PROFESSIONAL EXPERIENCE March 2025 - Present Appointment Setter I Freelance I Remote Scheduled and organized meetings usiing Contact lists by clients Managed client coordination across time zones using Google Calendar and Calendly. Sent follow up emails improving appointment response rates. Helped streamline outreach and client booking process. Lead generation I Freelance I Remote Nov 2024 - Dec 2024 Contacted leads through email and social media, promoting holiday offers Scheduled product demos and created basic lead lists Contributed to increase over 10% visibility and conversion during seasonal sales. Customer Service Representative I Entry level I Remote April 2025- May 2025 Handled Customer Inquiries via email and Chat with 24 hour turnaround . Assisted in solving customer issues, improving satisfaction Supported service workflow with updates and team feedback. Appointment Setter Intern I Freelance I Remote Nov 2023 - Jan 2024 Scheduled 40+ weekly appointments using Calendly and google Calendar. Made Inbound/ Outbound calls, confirming meetings and gathering feedback Used Intercom and Slack to collaborate with remote Supervisors. Updated Client records in Hubspot and CMS, Supporting Followups TRAINING / INTERNSHIPS CRM / Appointment Setting Training Jan 2025 - Mar 2025 Completed Intensive three month training RM systems, client communications and appointment scheduling. Worked on Simulated real- world scenarios involving Hubspot, Zoho and Calendly. Learned to manage lead data, schedule appointments, and conduct basic outreach tasks under Remote supervision. Developed beginner- level expertise in remote collaboration tools like Zoom and Slack, preparing for real work environments. Travel Manager Intern I Dreamport June 2025 - Present Currently undergoing internship focused on travel planning m, client support and booking coordination. Learning to manage itineraries, handle customer preferences and organize travel documents. Working under guidance while building strong time management and organizational skills CERTIFICATIONS Virtual Assistant & Project Management ( ZFA Digital Solutions) Certified Virtual Assistant LANGUAGES English (Fluent) Spanish (Basic) CAREER GOAL To grow into a highly skilled appointment setter and CRM co-ordinator by learning through hands-on roles. I am driven by progress, excited to solve problems and passionate about supporting clients success in a remote- first world. ADDITIONAL INFORMATION References: Available on Request