Honeylyn Tampol

Honeylyn Tampol 57 Drachma St. Phase 8 Brgy. North Fairview Quezon City-Cell- Overview Driven customer service representative with extensive experience attending customer's enquiry and advising resolution. Fluent in English; Excellent written and oral communication skills. Career objective is to be a regular employee of a reputable company where I could work and apply knowledge and skills, contribute to the company's success and also provide me with learning to enhance my capabilities for my career growth and personal fulfillment. Related Experience Customer Service Representative NCO Philippines (now EGS) Nov. 2011 - Sept. 2012 • Customer Service Representative -Deals with billing concern of customer for a mobile company based in the US, also processed orders for new mobiles, activation, account modifications and account updates. TELEPERFORMANCE INC. OCT. 2012 – OCT 2019 • • • Residential Billing Consultant -) - Deals with customer's enquiry for a telecommunication based in Australia, about general care for billing, new orders and account update. CRC Case Manager -) – Deals with handling complaints. Providing last resolution for customer’s complaint whether technical or billing concerns. CRC SME (2015- present) - Deals with escalated complaints. Responsible in ensuring • process compliance is met via scrubbing of holdings and reviewing new allocations if owned and actioned real time or on date of allocation. Reviews duplicate complaints for withdrawal and ensuring complaints are properly reallocated to the right department. Quality Assurance Analyst – Listening to calls and monitoring consultant’s behaviour on how they manage customers complaint. Making sure that resolution provided is within the company’s process without compromising customer experience. • Topdata Global IT Solutions Oct 2019 - Present • Non-Voice Technical Support Representative – Email and chat support. We cater to customer’s account, billing and technical issues for a SaaS company - Review diagnostic information and help resolve issues - Knowledgeable with Virtual Private Network (VPN) - Experienced with LogMein, Zendesk and Snapengage Education San Francisco High School Misamis Street Bago Bantay Quezon City 2000 - 2004 Polytechnic University of the Philippines 2004 – 2004 BS Marketing – 1st year undergrad Governor Andres Pascual College BS Education 2 Yr- Undergrad 2006 – 2008 Personal Data: Nickname: Honey Age: 33 y/o Place of Birth: Manila Civil Status: Single Religion: Catholic Citizenship: Filipino Name of Child: Anhiro Fukuda Jr. Selene Victoria Guce Character References: Bernalyn Vargas Customer Service Representative Sykes Philippines- Ver Joon Garrido Business Analyst Hitachi Inc- Jesrael Barraca Customer Service Representative 24/7 Philiippines-