Honeylou Dagpin

HONEYLOU M. DAGPIN Brgy. Tagbitan-ag, Samal District, Island Garden City of Samal, Davao Del Norte 8119 - - Objective To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. Experience June 2024 - July 2025 OPTUM GLOBAL ADVANTAGE CUSTOMER SERVICE ADVOCATE We help members understand their healthcare benefits/insurance, navigate their account to have understanding with their plan, resolve billing or claim issues, provide some help with setting their doctors appoitment. We also provide guidance on medication adherence and answer questions about drug interactions or coverage limitations. October 2023 - June 2024 August 2020 - August 2021 ALORICA DAVAO CUSTOMER SERVICE We help members understand their prescription benefits, navigate formularies, resolve billing or claim issues, and track prescription orders. We also provide guidance on medication adherence and answer questions about drug interactions or coverage limitations. GDSM MARKETING EMAIL SUPPORT/DATA ENTRY I have extensive experience providing email support in fast-paced environments. I've handled a wide range of inquiries-from product questions and order tracking to technical troubleshooting and complaint resolution-while maintaining a professional and empathetic role. I'm skilles at crafting clear, concise and personalized responses, and I consistently meet response time targets My ability to manage multiple conversations simultaneously while ensuring accuracy and customer satisfaction has been a key strength in my role. Education 2017 University of Mindanao Bachelor of Science in Business Administration GPA- SAMAL ISLAND CITY COLLEGE BACHELOR OF SCIENCE IN ENTREPRENEURSHIP GPA 3.56 Skills DATA ENTRY CUSTOMER SERVICE COMMUNICATION SKILLS TEAM BUILDING DECISION MAKING MULTI-TASKING PROBLEM-SOLVING