Honeylene Rivera

HONEYLENE GUTIERREZ- RIVERA 258 Dona Consuelo Street, Caloocan City Contact No.:- TECHNICAL SUMMARY : 1. 2. 3. 4. 5. 6. 7 years extensive experience in HMO field, as Nurse Liaison Officer. 1 year Call center rep/ Financial analyst for Prudential Financial of America Graduate of Bachelor of Science in Nursing. Experience in Medical Evaluation and Medical services. Almost 3 years Tele Underwriting experience. Quality Auditing for Tele UW process since July 2015. Career Objective: To secure a job position in a rewarding company where my education, trainings and experience will be utilized to the fullest and will make substantial contribution in the company’s business productivity and growth. Explore my ideas and learning as part of dynamic organization PERSONAL BACKGROUND: Age Marital Status Religion Birth date : 32 years old : Married : Catholic : June 2, 1984 QUALIFICATIONS & ACHIEVEMENTS: Deans Lister ( Years 2002, 2003, 2004) Academic Awardee Batch 2005 1st Runner up, Extemporaneous Public Speaking Contest. Emilio Aguinaldo College Registered Nurse Passed IELTS exam and CGFNS WORK EXPERIENCE (s) : Company Name Position Title Specialization Industry Period : PHILHEALTH CARE INCORPORATED : Nurse Liaison Officer : Medical Evaluation and Assessment : Medical/ HMO : December 2009 – May 2013 Company Name Position Title Industry Period : Sykes Asia Inc. : CSR/ Financial analyst : BPO : May 2013- June 2014 Company Name Position Title Industry Period : ANZ Banking Group Ltd : Tele Underwriter : Bank/ BPO : June 2014- March 2017 Job Description          Tele Underwriting Consultant Coordinates with Underwriter regarding additional information, clarification and missed questions needed to be able to assess application. Engage clients to provide additional information, may it be medical, financial or personal details required to assess clients application. Has been doing Quality Audit role for Tele UW process since July 2015. Reports and maintain updates on Tele UW Quality reports. Provides feedback and necessarily coaching updates to team. Reports breach and compliance issues accordingly. Performs monitoring of cases and status of Tele UW queues. Financial Analyst- Sykes Asia Inc Handles various concerns and play a pro-active role in ensuring customer satisfaction. Handles clients insurance details. Update clients information and provide them with updates regarding their insurance.  Nurse Liaison for Philhealth Care Incorporated Liaise between hospital staff, affiliated doctors and patients regarding patient’s medical and financial status.  Performs related duties as may be required from time to time. Hospitals handled:  St. Luke’s Medical Center, Quezon City  Delos Santos Medical Center  UST- Hospital  United Doctor’s Medical Center  Makati Medical Hospital  St. Luke’s Global  FEU- NRMF Hospital  Philippine Heart Center for Asia  National Kidney and Transplant Institute  World Citi Medical Center  MCU- Hospital  Chinese General Hospital  Metropolitan Medical Center  Fatima Medical Center  Manila Doctor’s Hospital  Medical Center Manila  Philippine General Hospital STRENGTHS: Competent, resourceful, hardworking, flexible and Goal oriented EDUCATIONAL BACKGROUND: College Education: Level Field of Study/ Major Institute / University Located In : Bachelor of Science Major in Nursing : Nursing : Emilio Aguinaldo College, Philippines : Gen. Luna Street, Manila Philippines Date of Graduation : March 2005 Seminars Attended: Basic Leadership Training Seminar Program Philippine National Red Cross, Intramuros Manila April 5-6 2004 First Aid & Cardio Pulmonary Training Philippine National Red Cross, Intramuros Manila May 2004 Blood Disseminators Course Philippine National Red Cross, Intramuros Manila May 2004 Seminar in Basic ECG Reading Emilio Aguinaldo College September 2004 Anti Money Laundering training (provided by ANZ) On the Job Training; Cavite Center for Mental Health Sept.-Oct. 2004 Intensive Care Unit (Medical Center Manila December 2004 Philippine Orthopedic Center January 2005 Armed Forces of the Philippines Medical Center (Female Medical Ward) February 2005 CHARACTER REFERENCE: Mr. Rendrie Guadalupe, R.N. Manager, Hospital Liaison Department PhilamCare Health Systems Inc. Joyce Marie Martinez Team Lead – Tele Underwriting and Case Management team Aurora Ciego Chief/Head of Planning Division Caloocan City Hall Notice Period of Availability : immediately available