Honey Noor | Freelancer Resume

Honey Noor -- Sr. Account & Customer Support Executive Kuala Lumpur, Malaysia I'm a Sales and Customer Service aﬁcionado with a passion for SaaS Account Management. My journey through sales, business development, and customer support has been nothing short of exciting. My specialty? Crafting tailored solutions that hit the mark and delivering toptier customer service. Let's turn your needs into success stories while having a little fun! WORK EXPERIENCE 15 January, 1992 linkedin.com/in/honeynoor SKILLS Customer Support Executive Exness SaaS Sales Customer Support 11/2022 - Present, FX Trading Lean Six Sigma Kuala Lumpur, Malaysia Attention to Detail Six Sigma Black Belt Achievements/Tasks Process client requests, resolve technical issues, and verify documents with attention to detail. Consistently maintained over 93% customer satisfaction and achieved a perfect 100/100 QA score monthly. Prepared detailed reports and escalated complex issues to specialists using Salesforce and Jira. Strong performer, exceeding KPIs, with excellent monthly and annual assessment scores. EDUCATION Master of Arts (MA) University of the Punjab 06/2014 - 07/2016, Lahore, Pakistan Discipline Account Executive TCP Software 03/2022 - 10/2022, English Language and Literature San Angelo, TX, USA Achievements/Tasks Executed renewals, upselling, and cross-selling strategies, contributing to revenue growth. Achieved 95% customer satisfaction through focused customer success initiatives. 05/2012 - 04/2014, Lahore, Pakistan Discipline Mass Communication Senior Sales Manager Markilex 11/2020 - 01/2022, Master’s Degree National University of Modern Languages (NUML) Dover, DE, USA Achievements/Tasks Bachelor of Commerce (BCom) Punjab Group Of Colleges 04/2010 - 05/2012, Led a team of sales executives across the USA and Canada, driving improved outcomes for clients. Recruited top global talent and provided coaching, ensuring team success. Conducted product demos and collaborated with the sales team to optimize strategies. Lahore, Pakistan Associate Degree Punjab Group Of Colleges 04/2008 - 05/2010, Lahore, Pakistan Discipline Customer Support Executive Western Union 05/2020 - 10/2020, Faculty of Science (PreEngineering) Denver, CO, USA Achievements/Tasks Delivered exceptional customer service, assisting with transaction inquiries and resolving complaints. Ensured compliance with security policies and protected customer data. Sales Executive Ibex Global (formerly DGS) 12/2013 - 04/2018, Lahore, Pakistan Achievements/Tasks Sold products and services, consistently exceeding sales quotas. Specialized in upselling, cross-selling, and retaining customers through tailored solutions. LANGUAGES English Urdu Full Professional Proﬁciency Native or Bilingual Proﬁciency Punjabi Hindi Native or Bilingual Proﬁciency Professional Working Proﬁciency INTERESTS Foreign languages Travel Art Volunteering Music Meditation