IT professional with proven expertise in supporting – and optimizing performance of workstations, peripherals, operating systems, networks, systems, hardware and software; including installation, configuration and preventative maintenance. Resolved network connectivity issues. Provided service- focused technical support – both remote and onsite – to achieve effective troubleshooting, efficient resolution of issues and maximum customer satisfaction. Specifically trained to facilitate Windows 8, Windows 8.1 and Windows 10 operating systems.