HONEY LEAH V. TIOGANGCO
Lower Hermag Village, Basak Mandaue City, Cebu 6014
Email:-Mobile No.:-
CAREER PROFILE:
Within QBE GSSC
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7 years experience in the Insurance industry
Premium Finance
o 6 months – Credit Controller
- Data handling and organization
- Email processing
- Service portfolio of customers and maintain request of brokers
- Analyse credit control related data, identify problem areas and provide
necessary resolution
European Ops Finance
o 2 months – Accounts Receivable
- Basic knowledge in Oracle
- Maintaining the billing system
- Generating invoices and account statements
- Maintaining accounts receivable files and records
Financial Consumer Credit Insurance - Underwriting Assistant
o 6 years – Underwriting Assistant
- Backend processing
- Email handling
- Policy Maintenance-amendments, cancellation and reconciliation
- Daily, Weekly and monthly reports
- Inbound/Outbound calls if necessary
Previous Companies:
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2 years experience as a Collection Officer
1 year experience as a Retail Banker
2 years experience as a Receptionist in International Cruise Ship
4 years experience as a Technical Support Representative
Relate well to people from a variety of cultures
Very flexible and has integrity
Cheerful, Honest, Patient, Adaptable, Responsible, Hardworking
Trustworthy, Discipline and very keen to details
Ability to work well in a team environment and willing to be trained
Good in written and communication skills
With sufficient knowledge and experience in customer care
Can perform any given task with less supervision
Very particular with attendance and adherence
WORK HISTORY:
Customer Support Officer – QBE GSSC ( August 2014 to February 2021)
Responsibilities:
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Provide personalized and quality service to meet the expectations of internal and
external customers
Understand customer needs and goals an actively look for ways to meet them
Process all emails related to product, process and policies and accomplish all reports
as required by clients
Enters information to the system while adhering to the rules and regulations
Performs moderately complex clerical, administrative and general office duties
Follow established policies, procedures and guidelines for work requests, problem
resolution and escalating inquiries to business leads
Enter data into systems and extracting statistical data and reports from records to
update our onshore partner
Collections Officer – JP Morgan Chase and Co. (January 2011 to March 2014)
Responsibilities:
Attempt to locate and contact clients, primarily over the phone, in order to talk with
them about their debts
Advise customers on their various payment options
Provided optimum service to accountholders, negotiated fair settlements and
identified fraudulent claims.
Provided confidential information to caller only after properly authenticating caller in
accordance to set policy and procedures
Technical Support Officer – Convergys (January 2010 to January 2011)
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Troubleshoot customer’s technical issues with their mobile phones and tablets
Upselling customer’s gadgets and plans
Provides first call resolution as fast as possible
Resolve customer’s issue as quick as possible
Provides best customer service experience to each customer’s
Receptionist – Starcruises Pte Ltd (March 2007 – January 2009)
• Responsible for the daily efficiency and smooth operation of front desk
• Assist customers with enquiries of accommodations, cabin availability and facilities
onboard
• Handles telephone enquiries, foreign exchange and conversant with Fidelio system
• Settle payments and assumes other duties when required
Customer Service Representative – Sykes Asia Inc. (November 2003 – February 2007 )
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Troubleshoot customer’s technical issues with their mobile phones and tablets
Provides first call resolution as fast as possible
Resolve customer’s issue as quick as possible
Provides best customer service experience to each customer’s
Take Supervisory call’s and all complicated calls are routed to our department
PERSONAL INFORMATION:
Birthdate
Birth Place
Sex
Height
Weight
Civil Status
Citizenship
Religion
Language
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January 31, 1980
Cebu City
Female
5’5”
100 lbs.
Married
Filipino
Roman Catholic
English and Tagalog
EDUCATIONAL BACKROUND:
Bachelor of Science in Computer Engineering
University of San Carlos – Technological Center
Cebu City, Philippines-
CHARACTER REFERENCES :
Wendel Estardo
Service Manager – QBE GSSC
Cebu Buiness Park
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