Honey Leah Tiogangco

HONEY TIOGANGCO VIRTUAL ASSISTANT PERSONAL PROFILE A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support . Strive in fast-paced, virtual environments following established procedures to exceed clients expectation. CONTACT Lower Hermag Village, Mandue City Philippines 6014-- honeyleahtiogangco EDUCATION SKILLS Data entry, handling and organization Office management and Email processing Service portfolio Administrative task management WORK EXPERIENCE QBE GSSC, CUSTOMER SERVICE OFFICER AUG 2014 - FEB 2021 Maintained and organized numerous office files Deliver high quality customer service via email platform Update company's database with new customer information Analyse credit control related data, identify problem areas and provide necessary resolution Policy Maintenance-amendments, cancellation and reconciliation Daily, Weekly and monthly reports generation JP Morgan Chase Co. Collections Officer JUN 2011 - MAR 2014 University of San Carlos Bachelor of Science in Computer Engineering Attempt to locate and contact clients, primarily over the phone, in order to talk with them about their debts Advise customers on their various payment options Provided optimum service to accountholders, negotiated fair settlements and identified fraudulent claims