Honey Kelly Ramos

HONEY KELLY RAMOS SUMMARY Dedicated and detail-oriented professional with 3 years of experience in customer support, eCommerce order management, virtual assistance, and freelance translation. Proven ability to handle high volumes of customer inquiries, manage online listings, and provide accurate, culturally relevant translations. Skilled in using various tools and platforms to increase productivity and deliver consistent, high-quality results. Adaptable, fast learner, and committed to delivering positive outcomes and client satisfaction. PROFESSIONAL SKILLS TECHNICAL SKILLS Problem-solving & time management Data entry & file management Online research & database maintenance Microsoft Office & Google Workspace Inventory management & data entry eBay listing & inventory management Clear, professional communication Basic video editing (Canva, Filmora, Capcut) Customer assistance via email, chat, and phone Virtual assistance tools (Asana, Slack) Web & app review platforms CERTIFICATIONS Xero Certified Professional (Level 2) QuickBooks Online Certification Level 1 PROFESSIONAL EXPERIENCE Virtual Assistant NextDoor Store Ltd January 2020 - May 2021 Created, edited, and optimized product listings for eBay using keyword-rich titles, accurate descriptions, and clear images to improve visibility and conversions. Handled customer return requests and refund processes in compliance with eBay policies. Ensured smooth transactions and maintained high customer satisfaction ratings. Maintained inventory records, sales logs, and customer databases. Accurately updated product information and stock levels to avoid overselling and ensure inventory accuracy. Responded to customer inquiries regarding product availability, shipping timelines, and order statuses via email and chat. Maintained a professional tone and provided clear, helpful responses. Customer Service Specialist TaskUs Pampanga October 2017 - August 2019 Investigated and resolved issues related to customer orders, driver disputes, and merchant payments. Collaborated with internal departments to ensure accuracy and quick turnaround times. Maintained accurate records of customer interactions using internal CRM systems. Ensured that all cases were documented and followed through to resolution. Addressed and resolved complaints, concerns, and feedback with a focus on delivering positive experiences. Provided a professional support via email, chat, and phone; promptly resolved order, payment, and account issue. EDUCATION Bachelor of Science in Hotel Restaurant Management Mabalacat College June 2012 - April 2016