Honey Jane Santos

I help online businesses streamline customer support, automate workflows, and keep teams organized.

With 15+ years in customer service, including 7+ years as a remote operations specialist, I design efficient systems, strengthen customer relationships, and deliver results that keep clients long-term.

🌐 Industries Served

SaaS • EdTech • Health & Wellness • Course Creation • Travel • HR Tech

🛠 Customer Support & Help-Desk Expertise

• Intercom strategy, automation, and knowledge-base design

• Skilled with Zendesk, Zoho Desk, HappyFox, and Gmelius—able to evaluate, implement, and optimize the right platform for any team

• Proven success reducing support volume and improving CSAT through clear processes and proactive automation

📊 Operations & Process Management

• Organize projects and SOPs using Process Street, ClickUp, and Notion

• Build recurring checklists, task boards, and automated workflows so nothing falls through the cracks

🎓 Course Creation & E-Learning

• Developed and maintained courses using Rise, Wistia, and SCORM packages

• Structured content for seamless learner onboarding and engagement

🤝 Why Clients Stay

• Every Upwork engagement to date has been long-term, a result of proactive communication, reliable delivery, and measurable results.

Skills

Intercom · Zendesk · Zoho Desk · HappyFox · Gmelius · Workflow Automation · Knowledge Base Management · Process Street · ClickUp · Notion · Virtual Assistance · Course Creation · Rise · Wistia · SCORM · SaaS · EdTech · Health & Wellness · Travel Industry · HR Tech

Ready to optimize your customer support or bring structure to your operations?

Send me a message about your project, and let’s discuss how I can help you:

• Reduce support workload.

• Improve customer satisfaction

• Keep your team organized.